Opinion Outpost Account Frozen

General discussion about online surveys. Please refrain from advertising online survey opportunities unless you have been granted permission to do so. Referral links will be deleted.

Moderator: ksedwar

Opinion Outpost Account Frozen

Postby Nancy2 » Thu Jun 21, 2012 6:47 pm

Have any other Opinion Outpost members noticed problems that have been going on lately? I went to cash out and I immediately received a message "Your Account has been Frozen due to Data Concerns". What data concerns?

I have been taking surveys like I normall do for the past few years and have never been frozen out of my account. Also, I have noticed lately that alot of the surveys I take do not reward me for taking them even though I carefully take them and spend time answering the questions. At the end, they take my survey and don't reward me.

It is getting quite frustrating and since I don't live on the East Coast I cannot call them right away. There should be someone there 24/7 to answer questions.

This site is having alot of issues and I am not sure why. They didn't use to be this way.
Nancy2
 
Posts: 30
Joined: Tue May 01, 2012 9:06 am

Re: Opinion Outpost Account Frozen

Postby Nancy2 » Thu Jun 21, 2012 7:28 pm

I just received a response to my email regarding my frozen account.

Customer service sent me an email with a ticket # which is normal; however, the response was very rude saying that maybe I speeded through the survey too fast or did not answer the questions correctly or have more than one account.

Helloooo! That does not sound very nice to me. It sounds very accusatory and I dont' like it.

I'm going to report that person as soon as I can get someone on the phone.
Nancy2
 
Posts: 30
Joined: Tue May 01, 2012 9:06 am

Re: Opinion Outpost Account Frozen

Postby ana9018 » Thu Jun 21, 2012 7:31 pm

file a complaint against Opinionlogy , go to the BBB
ana9018
 
Posts: 196
Joined: Tue Jun 21, 2011 8:25 am

Re: Opinion Outpost Account Frozen

Postby Nancy2 » Thu Jun 21, 2012 7:34 pm

It they don't let me cash out I will.
Nancy2
 
Posts: 30
Joined: Tue May 01, 2012 9:06 am

Re: Opinion Outpost Account Frozen

Postby mccfan2 » Thu Jun 21, 2012 11:13 pm

My account was just frozen also, right while I was trying to cash out for the week! :evil: Now it won't let me log back in!
mccfan2
 
Posts: 149
Joined: Thu Apr 19, 2012 5:59 pm

Re: Opinion Outpost Account Frozen

Postby 1957horses » Thu Jun 21, 2012 11:34 pm

BBB all the way. :D
User avatar
1957horses
 
Posts: 2654
Joined: Tue May 31, 2011 3:20 pm

Re: Opinion Outpost Account Frozen

Postby mccfan2 » Thu Jun 21, 2012 11:47 pm

At what point should the BBB be contacted? Right away or give OO time to respond to my e-mail? I want my money and am determined to get it! :twisted:
mccfan2
 
Posts: 149
Joined: Thu Apr 19, 2012 5:59 pm

Re: Opinion Outpost Account Frozen

Postby mccfan2 » Fri Jun 22, 2012 12:34 am

I received a response to my inquiry:

We have verified that your account has been deactivated. This could have occurred for many different reasons including but not limited to, the quality of data returned on various surveys, having more than 1 account, speeding through surveys, etc. We will look into the reason why your account was deactivated and get back to you soon.


I don't feel that I fall in to any of those categories - I do answer some of the initial prequalification questions quickly, just because I am so used to them that I know what I'm doing, and have a fast connection, but have never "sped" through a survey, nor would I have more than one account. Funny that I'm not the only one this happened to today, and while cashing out (this sounds just like the OP's issue). Does this mean you never get your account back? OO was my top earner.

BTW - just as I suspected - my SurveySpot account, which I never use anymore, was frozen also.
mccfan2
 
Posts: 149
Joined: Thu Apr 19, 2012 5:59 pm

Re: Opinion Outpost Account Frozen

Postby seven » Fri Jun 22, 2012 12:53 am

I just signed up with this company yesterday. After looking around the site for awhile I thought I would try it. I have only set up my profile, confirmed my email addy and have not yet taken any surveys mainly because I don't understand the point system all that well. Sounds like maybe I don't even want to get mixed up with them now though.

Keep us updated.
User avatar
seven
 
Posts: 642
Joined: Wed Apr 25, 2012 2:21 am

Re: Opinion Outpost Account Frozen

Postby mccfan2 » Fri Jun 22, 2012 1:23 am

I did extremely well with them until now - the point system is relatively simple - each point equals 10 cents (10 point survey = $1). You can cash out through PayPal at 100 points ($10) and they pay immediately. That's why I'm so disappointed. It was always so reliable for me...I could easily count on about $15-$20/week and get it immediately.
mccfan2
 
Posts: 149
Joined: Thu Apr 19, 2012 5:59 pm

Re: Opinion Outpost Account Frozen

Postby mccfan2 » Fri Jun 22, 2012 2:35 am

WOW, I looked at OO's Facebook page, and it's full of people suddenly complaining of their accounts being frozen. And they are typically frozen when users go to cash out. I'm thinking either they are trying to get rid of some of their heavy users that earn a lot, or it's a glitch in the website. At least we are not alone!
mccfan2
 
Posts: 149
Joined: Thu Apr 19, 2012 5:59 pm

Re: Opinion Outpost Account Frozen

Postby TSP1973 » Fri Jun 22, 2012 8:07 am

File with the BBB demanding that they pay you your balance.
User avatar
TSP1973
 
Posts: 861
Joined: Sun Mar 07, 2010 4:02 pm

Re: Opinion Outpost Account Frozen

Postby David22 » Fri Jun 22, 2012 10:50 am

All the people that have problems with Opinion Outpost are because they violate their terms and conditions and then the accounts are frozen. Opinion Outpost is the best company with more than 250,000 members, they cancel accounts from fraudulent people to maintain quality of data.
David22
 
Posts: 15
Joined: Thu Mar 08, 2012 12:11 am

Re: Opinion Outpost Account Frozen

Postby Not a Sucker » Fri Jun 22, 2012 11:31 am

At least Jessica from Surveyhead is honest about her affiliation. There are plenty of long time users on this site who have been frozen, or their accounts just disappeared with the merger. You know that many people did not "violate the terms....." after many years of doing these surveys. Why suddenly is this happening? And from what I am reading, it only happens when you go to cash out? Don't get me wrong; I loved OO before they went to Survey Spot. They were one of the best around on support and compensation. But now they have just gone straight down the crapper.
Last edited by idylatoo on Fri Jun 22, 2012 7:19 pm, edited 1 time in total.
Reason: If you have concerns, please message idylatoo or the Administrator and refrain from "calling out" users publicly.
User avatar
Not a Sucker
 
Posts: 315
Joined: Thu Apr 29, 2010 4:09 pm

Re: Opinion Outpost Account Frozen

Postby mccfan2 » Fri Jun 22, 2012 12:13 pm

This from Opinion's Facebook page:

We had some issues with accounts being deactivated yesterday. Please be patient while we reactivate accounts. Your points will still be there. Thank you.

Take it however you wish. I still can't log on, but am hoping they will fix it. There is so much frusturation, so many users have been affected, that I think they'll have to.
mccfan2
 
Posts: 149
Joined: Thu Apr 19, 2012 5:59 pm

Next

Return to General Online Surveys Discussion

Who is online

Users browsing this forum: No registered users and 3 guests