email@example.com wrote:Update on Visa Card
We are receiving a higher than normal amount of e-mails and call lately so we have not been able to respond in a quick manner.
There was currently a delay with the process of the Visa card due to a technical error.
Fortunately, we have been able to clear this up and the card has been sent out this week on Jan 27th, 2010.
This should arrive shortly in the mail. If it helps, this card was sent out from the Visa head office in Illinois.
Dear valued opinions member,
As you are aware there is a delay with the Visa card you redeemed (or was reordered for you) on our website between the dates of December 17th-23rd, 2009.
There is currently a delay with the process of this card due to a technical error.
We are receiving a greater than normal amount of e-mails lately due to this delay, so we have not been able to respond to your e-mails or phone calls. Please accept this message as a response to your previous inquiries.
We had hoped to have this situation resolved already; however, this was not possible.
We want to let you know that Visa will now be processing your orders and they should be sent out of the Visa office in Illinois by Tuesday, February 9th, 2010. Depending on where you live, this should arrive within 3-7 days from this date.
We are working on improving our voucher ordering system so this does not happen again in the future. We do apologize for this delay and the inconvenience it may have caused you.
Should you have any further questions about this or any other matter, please do not hesitate to contact us at firstname.lastname@example.org or check our FAQ.
The Valued Opinions Team
email@example.com wrote:After the 3rd time I emailed them I had to threaten them with the BBB before I got a answer.So if ya want a response (LOL)threaten them!
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