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Whiskey

Yup, I got a survey that says 25 people will get $25 amazon gift card. Say Wwwhhhaaattt??

I often wonder how an entry to a game of chance is a reward? I'm willing to participate in a game of chance as a "bonus", only after getting some sort of incremented reward. I also don't typically participate in drawings that you have to convert points to enter. The panels that are doing this are using the rewards from all the losers to pay for the winnings of a single person. In my opinion, this burgeons on unethical conduct.

Can someone please explain to me the point of support tickets. They are a complete waste of time in my experience. I recently did a survey that was so boring that I had to keep slapping myself to stay awake, this bloody thing took me 30mins to complete, I did the whole thing until the end, took a screenshot of the survey that said 100 % completed and thank you at the end. Then I got the dreaded sorry survey not a good fit, or something like that. As you can imagine I was furious. I sent a support ticket, got the usual nonsense back, some surveys don't credit straight away, sometimes survey companies are looking for different people, the classic we don't get paid if you don't get paid, the same old crap. Sent them the screenshot as proof and they still didn't do anything. Just a waste of time even bothering to email them.

After you've done enough support tickets, you'll be clued into all the ways "support" deflects help requests. Just like you outlined, these are often "Canned replies". Canned replies are an electronic equivalent of FU when used indiscriminately and most are. I actually had involvement doing this when I provided iTunes store order support for a while. I detested relying on canned replies and would always customize the content to fit the person I was supporting. However, most support is production based and there are metrics and quotas to meet, and that's what keeps their jobs, so you'll get this crap. So I recommend you have your own Canned content already lined up when submitting a ticket. Include in the support ticket, you have tossed all your cookies, deleted browser history, tried another SUPPORTED web browser, ) there may actually be a "supported web browser" statement some place on the website), your computer and software are up to date, you are not using any blockers or cookie managers, and if they have a mobile app, tell them it doesn't work either. The positioning that the survey can't pay you, until they in turn get paid is a likely a load of crap. You may be able to force a reply with a BBB complaint. If you really want to rattle someone's cage, figure out the parent company and determine which professional agencies that they subscribe too and send a complaint to the professional organization. I had to do this to TAP Research through an ESOMAR complaint. I got a quick response from upper management and the issue was resolved. I imagine some the other seasoned survey veterans can contribute some insight to this type of nonsupport and the junk replies that have come back and altogether craft our own universal canned reply when submitting a ticket.

I think it depends on the survey company. Most survey companies don’t do squat when they say they are doing a support ticket. A lot of times it’s a canned response that is just an excuse. Point Club is notorious for doing this. Forthright is another bad one. Usually I just roll my eyes when I see the whole “support ticket” thing because know it will be total bs. But I don’t blame you for being pissed after spending 30 minutes on a survey, got the completion screen, and the company still screws you out of points. You could try BBB. I’ve used them a couple of times when I felt my time was wasted and I was being screwed over. If you saved the screenshot, try them, www.bbb.org. If the survey company is consistently doing this to you, dump them. They’re not worth your time.

Locomotive.

I dropped them a long time ago. Same thing happened to me. They tired it twice with me. I can't remember the amount of points each time. The first time it happened I gave them the benefit of the doubt . The second time it happened, I logged on and noticed some points were missing, emailed them, they said that it has been sorted, it hadn't, so I emailed them again. Eventually they did give me the points back but I think they were hoping that I didn't notice, as at that time I didn't use it alot and was just waiting to get my last cash out before I got rid of them. I suggest you keep track of your points as they will do it again. Awful company, but they have some good reviews on here which I find strange.

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Barrel!

Completely agree re Peanut Labs! I get cheated out of points & made the "mistake" of complaining about them. Now they are "stalking" my email with nonsense replies & will not disengage - getting pretty stupid & I will have to "block" them! Jeez... isn't this suppose to be fun & enjoyable?

Crate

Same here. Complete waste of time. What are the odds of winning them prizes? Just a way for them to get info for sod all. I avoid as well.

I saw that. They just banned me from their surveys too. I'm skeptical on continuing with them, I've never had a problem with Inbox Dollars until now. They said I was cheating, which I don't do with my surveys.

I have only been able to leave one positive review because my experiences with other sites have been negative. I wont say a site is great when it is not.