footfree Posted September 21, 2017 Report Share Posted September 21, 2017 I contacted them on 9/14 and I still haven't heard back.I know it's only been a week but how long does it take?I don't think they are going to answer them either.It's not like they are accredited with them anyways .I guess I was just hoping they could help. Link to comment Share on other sites More sharing options...
peach6 Posted September 22, 2017 Report Share Posted September 22, 2017 18 hours ago, footfree said: I contacted them on 9/14 and I still haven't heard back.I know it's only been a week but how long does it take?I don't think they are going to answer them either.It's not like they are accredited with them anyways .I guess I was just hoping they could help. Good Luck Link to comment Share on other sites More sharing options...
Lurkergirl Posted September 23, 2017 Report Share Posted September 23, 2017 On 9/21/2017 at 12:14 PM, footfree said: I contacted them on 9/14 and I still haven't heard back.I know it's only been a week but how long does it take?I don't think they are going to answer them either.It's not like they are accredited with them anyways .I guess I was just hoping they could help. They should have sent a auto reply that it was received by the BBB .I got a auto reply and thought I was good .I heard nothing and resent a new request ,I got a reply saying they never got the first one .I copied and pasted the response so he escalated it .I ended up getting points for the problem . Link to comment Share on other sites More sharing options...
footfree Posted September 23, 2017 Author Report Share Posted September 23, 2017 I got the auto reply -so thanks for the reply ,guess I will have to see what is happening. Link to comment Share on other sites More sharing options...
footfree Posted September 24, 2017 Author Report Share Posted September 24, 2017 On 9/22/2017 at 7:31 PM, Lurkergirl said: They should have sent a auto reply that it was received by the BBB .I got a auto reply and thought I was good .I heard nothing and resent a new request ,I got a reply saying they never got the first one .I copied and pasted the response so he escalated it .I ended up getting points for the problem . Did they say they were waiting for a response from the company ? I'm thinking I need to resubmit.Seems like it's taking to long. Link to comment Share on other sites More sharing options...
Lurkergirl Posted September 25, 2017 Report Share Posted September 25, 2017 It was weird the bbb sent me an email that they never heard back from the company .Yet just a few hours later I got an email from Harris saying they gave me points ,not as many as I wanted but it was better than nothing 1 Link to comment Share on other sites More sharing options...
footfree Posted September 25, 2017 Author Report Share Posted September 25, 2017 Well I got lucky and was able to do a survey they sent and I actually got my points.I was able t cash out and get a $50 gift card.Not sure if I should continue even if I were to get the points.I was letting it mount up so I could give it as a Christmas gift.Not ever doing that again with them -if I continue that is. Link to comment Share on other sites More sharing options...
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