footfree Posted February 23, 2018 Report Share Posted February 23, 2018 In fact it was 10/12/2017- I turned in a complaint to the BBB and after that they shut down my account.So I went back to the BBB and told them what they did and that they took my points. Heard back from them today and what I wrote over there Thank you for writing to us. Please accept our apologies for the inconvenience caused to you. We received an amendment to your BBB submission and we are investigating to see as to why your account was unsubscribed. We assure you that it is purely coincidental and not in any way connected to your complaint. We would like to let you know that at the time of your account being unsubscribed, your total outstanding points were 795. However, we have now granted you with an equivalent of 1250 points which equals to a $10 gift card which we have submitted on your behalf. Also, as a compensation for the inconvenience or troubles you faced during this period, we have granted you with an additional $5 gift card which we have again submitted on your behalf. You can expect to see a delivery of both ($10and $5) Virtual Visa cards via email within the next 24-48 business hours. We’re sorry for the inconvenience and will continue to investigate the details of your account deactivation with hopes of providing further explanation and/or options. Regards, Harris Poll Uh what other options -seems like they could reinstate my account- not that I'm sure I want to be a member anymore , but saying (with hopes of providing further explanation and/or options) is a strange thing to say to me. This happened not to long ago over at GTM (not that they shut down my account, but answered them)not sure if the BBB is getting our complaints over to them in a timely manner or if they choose to answer months later? 1 Link to comment Share on other sites More sharing options...
Lurkergirl Posted February 23, 2018 Report Share Posted February 23, 2018 Interesting Harris is getting bad ,I have not had any survey since the start of January ,I had forgotten I had done a survey and did not get the points ,Yesterday I get a email saying can I supply more information the date listed on my email was 12/31/17 .I totally had forgotten about it and no I did not keep that email .I had kept it for like a month and just deleted it .So I wrote back and said no I do not have that email and all I know it was one of those what did you buy from October -December it was only 75 points . So I am unsure what to do with them I checked to see if they credited me the 75 points but nope . No reply back from the email either . Link to comment Share on other sites More sharing options...
footfree Posted February 24, 2018 Author Report Share Posted February 24, 2018 3 hours ago, Lurkergirl said: Interesting Harris is getting bad ,I have not had any survey since the start of January ,I had forgotten I had done a survey and did not get the points ,Yesterday I get a email saying can I supply more information the date listed on my email was 12/31/17 .I totally had forgotten about it and no I did not keep that email .I had kept it for like a month and just deleted it .So I wrote back and said no I do not have that email and all I know it was one of those what did you buy from October -December it was only 75 points . So I am unsure what to do with them I checked to see if they credited me the 75 points but nope . No reply back from the email either . Maybe you would get a reply if you go to the BBB.Just be warned they may cancel your account and not answer the BBB report for months on end.I want to say LOL but it's frustrating to deal with companies and play email tag back and forth.Especially when the points are low and they call you liar.I don't like being treated that way.At least this vindicates me a little. Link to comment Share on other sites More sharing options...
Lurkergirl Posted February 24, 2018 Report Share Posted February 24, 2018 20 hours ago, footfree said: Maybe you would get a reply if you go to the BBB.Just be warned they may cancel your account and not answer the BBB report for months on end.I want to say LOL but it's frustrating to deal with companies and play email tag back and forth.Especially when the points are low and they call you liar.I don't like being treated that way.At least this vindicates me a little. I could but its such a small amount .I have not had a survey since 1/9 its just odd that they are doing this .I am just not sure Link to comment Share on other sites More sharing options...
rosiesmom Posted February 24, 2018 Report Share Posted February 24, 2018 Once your account is closed, either by them or you, they will not reopen it. No matter what. 1 Link to comment Share on other sites More sharing options...
Lurkergirl Posted February 24, 2018 Report Share Posted February 24, 2018 7 minutes ago, rosiesmom said: Once your account is closed, either by them or you, they will not reopen it. No matter what. My account is not closed I can access the log in ,just no points for the one survey I did and no surveys since January 9 of this year .I had totally forgotten the email I sent in regards to the missing 75 points which they have still failed to credit to me .My points are still there just not enough to do anything with .Except maybe 3 dollars for Amazon . 2 Link to comment Share on other sites More sharing options...
footfree Posted February 28, 2018 Author Report Share Posted February 28, 2018 Well they lied I haven't received any incentive from them and it said to wait 24 to 48 business hours.They sent that email on the 22nd and now it's the 27th which makes it over the time the said I would have it by.Maybe I should go to the BBB and repost what they did.Not like I am worried about them kicking me off on putting me back on their panel.Like I would want to.I don't like dealing with liars. Link to comment Share on other sites More sharing options...
Lurkergirl Posted February 28, 2018 Report Share Posted February 28, 2018 4 minutes ago, footfree said: Well they lied I haven't received any incentive from them and it said to wait 24 to 48 business hours.They sent that email on the 22nd and now it's the 27th which makes it over the time the said I would have it by.Maybe I should go to the BBB and repost what they did.Not like I am worried about them kicking me off on putting me back on their panel.Like I would want to.I don't like dealing with liars. I don't know what is going on with them .Like I said before I never got my 75 points from December I get a email a few days back about it .I wrote them I do not have the email for the survey any more I was like hello its been 50+ days since I took it .I never heard back checked my account no points .Have not had any surveys since January 9 .I wish I could know what is going on .I means its been so long I forget about them ,they are becoming e poll with the high survey amount Link to comment Share on other sites More sharing options...
footfree Posted February 28, 2018 Author Report Share Posted February 28, 2018 1 minute ago, Lurkergirl said: I don't know what is going on with them .Like I said before I never got my 75 points from December I get a email a few days back about it .I wrote them I do not have the email for the survey any more I was like hello its been 50+ days since I took it .I never heard back checked my account no points .Have not had any surveys since January 9 .I wish I could know what is going on .I means its been so long I forget about them ,they are becoming e poll with the high survey amount I have had 2 issues with Epoll this month and they answered me back on the same day I sent in the compliant.One they credited me for I watched a video and was not able to answer survey questions .Exact same thing happened today and when I wrote in about it she said once the survey closes they will credit me with the points for that one.I wont hold my breathe on that .But at least they answer their emails.I'll try emailing Harris about my missing incentives but if I don't hear back from them in a couple of days I am going to the BBB. Link to comment Share on other sites More sharing options...
Lurkergirl Posted February 28, 2018 Report Share Posted February 28, 2018 2 hours ago, footfree said: I have had 2 issues with Epoll this month and they answered me back on the same day I sent in the compliant.One they credited me for I watched a video and was not able to answer survey questions .Exact same thing happened today and when I wrote in about it she said once the survey closes they will credit me with the points for that one.I wont hold my breathe on that .But at least they answer their emails.I'll try emailing Harris about my missing incentives but if I don't hear back from them in a couple of days I am going to the BBB. E poll so far so good for me .I also had a problem with a survey and they answered me and credited me the whole amount ,So far they have been good .I just am not sure 75 points is worth it for me to go to the bbb. 1 Link to comment Share on other sites More sharing options...
footfree Posted February 28, 2018 Author Report Share Posted February 28, 2018 Well blow me away they gave me the 1000 points.I mean to watch a video for almost a hour and not get something would have made me reevaluate doing their surveys.But I got paid so I am happy. Link to comment Share on other sites More sharing options...
rosiesmom Posted February 28, 2018 Report Share Posted February 28, 2018 20 hours ago, itsjoyce said: The consequence won't be funny, as it seems like the account has been banned. So the only choice that is left is to create a new one. I hope that works, I tried signing up again, and it caught it and wouldn't alow it. I Even tried my secondary email account, I don't use it for much, and it stopped me. 1 Link to comment Share on other sites More sharing options...
episemion Posted March 1, 2018 Report Share Posted March 1, 2018 10 hours ago, rosiesmom said: I hope that works, I tried signing up again, and it caught it and wouldn't alow it. I Even tried my secondary email account, I don't use it for much, and it stopped me. Tried that when my account was deactivated with the same results. Not allowed. 1 Link to comment Share on other sites More sharing options...
footfree Posted March 1, 2018 Author Report Share Posted March 1, 2018 Got a email from the BBB this morning about this same issue.Plus I never got a response from them when I emailed asking for the supposed points and visa gift cards they said I were to receive.I wonder if this will one will happen or not?If not I will go back to the BBB and let them know they like blowing smoke up peoples rear ends( nice way to put it). MESSAGE FROM BUSINESS: Dear Ms , We are sorry for the negative experience you faced during this process - I assure you the unsubscribe of your account was not retaliatory in any way, rather simply an unfortunate coincidence to the timing of your complaint. We are aware that sometimes a system glitch can trigger an automated check to flag and we will be investigating further to rule this out as a possibility. For your reference, quality issues is a vague term that sometimes refers to something very technical to the account such as an IP domain or a vpn connection that isn't accepted, so if you are interested in re-joining the panel please contact us, and we would personally investigate this account’s scanned information and proceed accordingly. To compensate for the point balance, you were unable to access, we have cashed your 796 points - equivalent to $6.36 and added an additional sum for the inconveniences you’ve faced, for a total of $25 sent via email to your account by our fulfillment vendor, (@online-rewards.com). Please allow up to 48 business hours for delivery and we will look forward to resolution to this matter. Kind regards, Harris Support Link to comment Share on other sites More sharing options...
Lurkergirl Posted March 1, 2018 Report Share Posted March 1, 2018 1 hour ago, footfree said: Got a email from the BBB this morning about this same issue.Plus I never got a response from them when I emailed asking for the supposed points and visa gift cards they said I were to receive.I wonder if this will one will happen or not?If not I will go back to the BBB and let them know they like blowing smoke up peoples rear ends( nice way to put it). MESSAGE FROM BUSINESS: Dear Ms , We are sorry for the negative experience you faced during this process - I assure you the unsubscribe of your account was not retaliatory in any way, rather simply an unfortunate coincidence to the timing of your complaint. We are aware that sometimes a system glitch can trigger an automated check to flag and we will be investigating further to rule this out as a possibility. For your reference, quality issues is a vague term that sometimes refers to something very technical to the account such as an IP domain or a vpn connection that isn't accepted, so if you are interested in re-joining the panel please contact us, and we would personally investigate this account’s scanned information and proceed accordingly. To compensate for the point balance, you were unable to access, we have cashed your 796 points - equivalent to $6.36 and added an additional sum for the inconveniences you’ve faced, for a total of $25 sent via email to your account by our fulfillment vendor, (@online-rewards.com). Please allow up to 48 business hours for delivery and we will look forward to resolution to this matter. Kind regards, Harris Support Hope you get it .I am tired of them never answering me either . Link to comment Share on other sites More sharing options...
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