Lab6689 Posted May 31, 2018 Report Share Posted May 31, 2018 Is anyone else having issues trying to log into Pinecone research? I get "login failed" I thought maybe it was my password so I changed it and still get log in failed I've cleared cache and tried on diff browsers without luck Link to comment Share on other sites More sharing options...
Syvynn Posted June 1, 2018 Report Share Posted June 1, 2018 No issues for me. Was able to log in the first try on the Firefox browser. Link to comment Share on other sites More sharing options...
Lab6689 Posted June 1, 2018 Author Report Share Posted June 1, 2018 Thanks I was able to get in this morning just fine also. Link to comment Share on other sites More sharing options...
JD Posted June 3, 2018 Report Share Posted June 3, 2018 I had the same issue the other day. Couldn't log in. Changed password and still couldn't log in. Next day it was fine using the new password. Link to comment Share on other sites More sharing options...
Gremory Posted June 3, 2018 Report Share Posted June 3, 2018 @Lab6689 Yes, I too had issues logging in this past Thursday. I knew it was the right password that I used because I have it in saved mode. I tried a few times and to no avail. At one point I got locked out, and it said to try in 10 minutes. Rather than trying in 10, I waited until the end of the day, and in the evening everything was fine. Survey panels can have glitches every once in a while, I would sweat it. I think this was the issue this time. Link to comment Share on other sites More sharing options...
Lab6689 Posted June 4, 2018 Author Report Share Posted June 4, 2018 True but these days who knows. I had the same problems with mysurvey & changed my password there as well (then I saw the "fix" in another thread). Can't hurt to change passwords now and then either Link to comment Share on other sites More sharing options...
Sotond Posted July 2, 2018 Report Share Posted July 2, 2018 With Pinecone I have my user id and password but when I get prompted for my username the provided user id does not work. Is the username separate from user id? If so how do I find my username. Thanks folks! Link to comment Share on other sites More sharing options...
Sotond Posted July 2, 2018 Report Share Posted July 2, 2018 Link to comment Share on other sites More sharing options...
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