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Vindale please help

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Please help if you have any experience with Vindale.  I have been doing their surveys for pennies. I built up 32.29.  I need 50. to cash out.  I have not been credited for any surveys in past few days even though quite a few were completed. When I go to my account history, the completed surveys are checked in green but then there are quite a few daily consumer study.  This has a plus next to it and says 33 items.  Are these completed one's not credited yet? I can't find anywhere on Vindale site that explains this.  I tried to send customer support ticket but they said I had to open a different type of ticket I can't find.  Please help. 

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