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Lab6689

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Lab6689

Has anyone successfully redeemed anything from them recently or have a valid contact number?  My last redemption was June 2019 which was fine.  Now all of a sudden when I tried to redeem their site is claiming my birthdate doesn't match their records & there isn't anything on the site to check your profile to see what they show it is so the redemption just sits there and will not process  Any contact number I found either rings busy it shouldn't be busy at 2am...or is dead  & they don't respond to their contact us form (if you can actually get it to work)

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Vodkapirate

I just cashed out for $5 Amazon code last week and it came within 10 minutes. It took me six months to get a lousy $5 code, so I've decided to dump them. Too much effort for such a small reward. I hope you can find a way to successfully contact them and get your account straightened out so you can redeem.

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peach6
2 hours ago, Vodkapirate said:

I just cashed out for $5 Amazon code last week and it came within 10 minutes. It took me six months to get a lousy $5 code, so I've decided to dump them. Too much effort for such a small reward. I hope you can find a way to successfully contact them and get your account straightened out so you can redeem.

As soon as I can cash out I'm dumping them

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Cliche01
1 hour ago, peach6 said:

As soon as I can cash out I'm dumping them

I need to do that myself.  Seems like I spend more time answering all the pre-qualify questions than actually taking that many surveys with them.  There are also far too many glitches, I'll click on the link of an e-mail sent and get some sort of error notice.

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Lab6689

hopefully the BBB will light a fire under them but I'm not optimistic if not maybe one of the tv stations consumer affairs dept might run with it

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Lab6689

received an email from the help desk to wait 2-3 days and try to redeem again

will see if that works

 

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Lab6689

Wanted to give an update that I was able to redeem the award and received it within minutes of ordering it.  

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Marywpb14
On 12/9/2019 at 10:52 AM, Lab6689 said:

Has anyone successfully redeemed anything from them recently or have a valid contact number?  My last redemption was June 2019 which was fine.  Now all of a sudden when I tried to redeem their site is claiming my birthdate doesn't match their records & there isn't anything on the site to check your profile to see what they show it is so the redemption just sits there and will not process  Any contact number I found either rings busy it shouldn't be busy at 2am...or is dead  & they don't respond to their contact us form (if you can actually get it to work)

I am going through the same exact problem since December 26, can't get my reward because my birthdate doesn't match.  Have been sending them emails daily because I too cannot use their contact us feature on their website.  I guess the next step is to go to the BBB, that is how I got a response from them months ago.  I have been a member since 2003.  My, how the mighty has fallen!

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Lab6689

when you use the contact us feature are you using punctuation?  I've found if I don't use punctuation or numbers they tend to go thru 

Good luck

I did save these email addys incase you want to try and send directly

[email protected]

[email protected]

 

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paulgro

I haven't redeemed in a while there so can't say if it's working or not for me. I can say they seem to be going down hill with their surveys.

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mnleona

I requested yesterday.  

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