NevadaJones Posted October 5, 2020 Report Share Posted October 5, 2020 Anyone else have all their points suddenly disappear? 1 Link to comment Share on other sites More sharing options...
rosiesmom Posted October 5, 2020 Report Share Posted October 5, 2020 No, but I did try to cash out and it got an error. I sent a request for info and I did get a reply stating that they were updating the system. That was over this past weekend. I didn't check on my points after that. So I just did and you are right. I had $20 worth of points and now I have none. I sent a message asking if my points would be added. Will let you know what I get. 1 1 Link to comment Share on other sites More sharing options...
footfree Posted October 5, 2020 Report Share Posted October 5, 2020 Yep I was going to cash out.Now it says 0 points.Since rosiesmom already emailed them I will wait to see what happens.They could at least email us with a explanation.When I hit the redeem button this popped up This site is temporarily down while we perform maintenance. We appreciate your panel membership and participation. Please check back in a few days to see a new and refreshed experience! You know it's never good or in our favor when this happens! 2 Link to comment Share on other sites More sharing options...
NevadaJones Posted October 6, 2020 Author Report Share Posted October 6, 2020 The response I got from Pinecone, although not directly addressing the missing points, also referenced the rewards site being "refreshed." So maybe the points will come back after they're done screwing around. At least I'm not the only one with the issue. Misery loves company and all that. 2 1 Link to comment Share on other sites More sharing options...
rosiesmom Posted October 6, 2020 Report Share Posted October 6, 2020 6 hours ago, NevadaJones said: The response I got from Pinecone, although not directly addressing the missing points, also referenced the rewards site being "refreshed." So maybe the points will come back after they're done screwing around. At least I'm not the only one with the issue. Misery loves company and all that. Yep, it seems this has been going on for a few days now. I got the same message as you. I guess I will wait it out and see. 3 Link to comment Share on other sites More sharing options...
Njsurveyman Posted October 8, 2020 Report Share Posted October 8, 2020 I just did a survey for them (first one in about a month). I will see what happens when I click on the link to "redeem points" once I get credited for the survey. I did get an email saying they are going through a facelift on their website and encourages people to download their new app. Perhaps it would be easier to cashout on their app? Pinecone will start allowing you to have your winnings directly deposited into your bank account. Can they be trusted with our bank information though? I think they are getting rid of paypal. 2 Link to comment Share on other sites More sharing options...
Marks Posted October 8, 2020 Report Share Posted October 8, 2020 It still says 0 in my points and the redeem is still down. The email I received said it would be up on the 6th. It is now the 8th and still 0 points and no way to redeem 1 Link to comment Share on other sites More sharing options...
kyle54935 Posted October 8, 2020 Report Share Posted October 8, 2020 Same thing with zero points and tried to do a survey today doesnt load. Tried on phone, microsoft edge, google chrome. 1 Link to comment Share on other sites More sharing options...
jbowen316 Posted October 8, 2020 Report Share Posted October 8, 2020 I would cashed out when I first got the email about the website update if I knew they were going to do this to their panel members. 1 Link to comment Share on other sites More sharing options...
yobry1 Posted October 9, 2020 Report Share Posted October 9, 2020 Yes, it happened to me yesterday but then today all my points were there. I don't think ppl will lose their points completely, it's seems tp be just a minor glitch on their website. No reason to fret, just check again the next day. Link to comment Share on other sites More sharing options...
NevadaJones Posted October 9, 2020 Author Report Share Posted October 9, 2020 My points also are back. But will I get credit for the three surveys I did while things were awry? Starting to doubt it. I look at my survey history there and for me it's a jumbled mess. We shall see... Link to comment Share on other sites More sharing options...
Lab6689 Posted October 9, 2020 Report Share Posted October 9, 2020 Has anyone seen the rewards? Looks like no paypal or checks anymore but bank transfers from "XTRM"?? Link to comment Share on other sites More sharing options...
rosiesmom Posted October 9, 2020 Report Share Posted October 9, 2020 I did check today and my points are there, but I will be getting an AGC it looks like. 1 Link to comment Share on other sites More sharing options...
jbowen316 Posted October 10, 2020 Report Share Posted October 10, 2020 Now the website is causing an error Request failed with status code 502 and logging in gives that error as well. Link to comment Share on other sites More sharing options...
rosiesmom Posted October 10, 2020 Report Share Posted October 10, 2020 7 hours ago, jbowen316 said: Now the website is causing an error Request failed with status code 502 and logging in gives that error as well. I have written twice and received a message that they are updating their system. Since their big change some time ago I have had trouble getting in to surveys. I realized I just had to keep trying. It was like jumping hurdles, I would get past the one and then another, but I had to always sign out and then sign back in. I thought that was strange. And now this. They were my favorite site for quite a few years. I am not sure what is going on other than they say that they are updating their system. This is sure taking a long time. 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now