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YouGov and their code for signing in


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I am trying to change my email address on yougov.  Their support is atrocious, as in NONE.

I do get surveys and I have collected my rewards without problems.

In trying to change my email address, I have to sign in with my old email address and put in the code they send me.   I put it in and then it asks for a code all over again.  I can't even sign in, let alone change my email address.

I also noticed that most survey sites require them to change your email address and some of them say if you do that, you cannot transfer your points!    I don't get it.   So disappointing.

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