Sandy21 Posted January 23 Report Share Posted January 23 I have been a member of City National Advisory Board for sometime now. I have never had any problem with them until now. And it has been very easy to take their surveys. I logged in last weekend to redeem gift certificates and was able to log in just fine as well as explore the site. But I had a strange pop up saying that they could not send emails to my email address and that I should have a code sent to me. I tried, but no code arrived, This was strange in itself as how could they send me a code at my email address if they couldn't send me emails? At this point I sent an email to their support email address right from their site. I never received a response last week so I tried to log in. I was totally unable to log in so I sent yet another email explaining my dilemma. Again, I never received a response. A few days ago I sent yet another email and gave an alternate email address for a response in case for some reason they REALLY couldn't communicate with me via my long-term regular email address. Still no response. I called City National Bank customer service, the actual bank itself. and they said they had absolutely no way to communicate with the Advisory Board, it was a separate entity. I am upset as I had GC.s stored on their website as the gift certificates I wanted for the past two months were not available; So now it seems since I can not log in and they don't respond to emails that not only have I lost the stored gift certificates but also the opportunities to earn more gift certificates for future months. (I received no surveys last week) Anyone have any suggestions as to how to reach City National Advisory Board? I've exhausted all possibilities that I can think of. Thanks in advance for your help! 1 Link to comment Share on other sites More sharing options...
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