episemion Posted November 8 Report Share Posted November 8 For a couple of days now I have had a 1000 point diary on the dashboard at LifePoints that when I click on it , it comes back as "closed". Never has worked since it appeared. No idea what the diary is about as all it says is "Your ongoing diary study". Anyone else get this one? Able to do it? Link to comment Share on other sites More sharing options...
peach6 Posted November 8 Report Share Posted November 8 29 minutes ago, episemion said: For a couple of days now I have had a 1000 point diary on the dashboard at LifePoints that when I click on it , it comes back as "closed". Never has worked since it appeared. No idea what the diary is about as all it says is "Your ongoing diary study". Anyone else get this one? Able to do it? I got that one yesterday I was busy so I didn't click on it because I thought it would be long and was ready to go out and do errands when I got home and went on there it was gone and hasn't been back 1 Link to comment Share on other sites More sharing options...
episemion Posted November 8 Author Report Share Posted November 8 7 minutes ago, peach6 said: I got that one yesterday I was busy so I didn't click on it because I thought it would be long and was ready to go out and do errands when I got home and went on there it was gone and hasn't been back Seems to be stuck on my account. 1 Link to comment Share on other sites More sharing options...
peach6 Posted November 8 Report Share Posted November 8 3 minutes ago, episemion said: Seems to be stuck on my account. I still have the personal product diary from 3 weeks ago still on my dashboard and it says closed I never got paid for it yet either I think it was 585 points I did message them after I submitted it because I thought I would get the points right after I hit submit They said It usually takes 4 weeks to be paid for it Not sure if I will be doing them again Link to comment Share on other sites More sharing options...
episemion Posted November 9 Author Report Share Posted November 9 3 hours ago, peach6 said: I still have the personal product diary from 3 weeks ago still on my dashboard and it says closed I never got paid for it yet either I think it was 585 points I did message them after I submitted it because I thought I would get the points right after I hit submit They said It usually takes 4 weeks to be paid for it Not sure if I will be doing them again I have done the Personal Routine one many times and have always been credited the 580 points within 3-4 days. Did you complete the diary as well as the questionaire? Just completed a Beverage Diary which should credit by early next week. 1 Link to comment Share on other sites More sharing options...
peach6 Posted November 9 Report Share Posted November 9 Yes Link to comment Share on other sites More sharing options...
episemion Posted November 9 Author Report Share Posted November 9 Hopefully , support will be able to solve the issue. 1 Link to comment Share on other sites More sharing options...
episemion Posted November 12 Author Report Share Posted November 12 Still have the 1000 point diary and now a 100 point survey that opens as "closed" has been there for a couple of days. Still have the 750 point Beverage Diary there that was completed 11/7 that has not credited. Wonder what's going on there. 1 Link to comment Share on other sites More sharing options...
peach6 Posted November 12 Report Share Posted November 12 6 hours ago, episemion said: Still have the 1000 point diary and now a 100 point survey that opens as "closed" has been there for a couple of days. Still have the 750 point Beverage Diary there that was completed 11/7 that has not credited. Wonder what's going on there. I still have not been credited for my personal diary which is still is on my dashboard I did contact them yesterday they will check and get back with me 1 Link to comment Share on other sites More sharing options...
episemion Posted November 12 Author Report Share Posted November 12 2 hours ago, peach6 said: I still have not been credited for my personal diary which is still is on my dashboard I did contact them yesterday they will check and get back with me Somebody there has definitely dropped the ball. 1 Link to comment Share on other sites More sharing options...
peach6 Posted November 12 Report Share Posted November 12 21 minutes ago, episemion said: Somebody there has definitely dropped the ball. I have not been getting very many surveys either Did you email them with your issue? Link to comment Share on other sites More sharing options...
episemion Posted November 13 Author Report Share Posted November 13 On 11/12/2024 at 4:41 AM, peach6 said: I still have not been credited for my personal diary which is still is on my dashboard I did contact them yesterday they will check and get back with me Opened a ticket on Tuesday for these and it looks like I received the same cookie cutter response that you got. 1 Link to comment Share on other sites More sharing options...
peach6 Posted November 13 Report Share Posted November 13 1 hour ago, episemion said: Opened a ticket on Tuesday for these and it looks like I received the same cookie cutter response that you got. It seems like its been a long time since I did the diary not really sure of the date but the first time I emailed them was on the 31st which I assume was a day after completing it and if that is the case it hasn't been 4 weeks so wil! Just have to wait and see 1 Link to comment Share on other sites More sharing options...
peach6 Posted November 26 Report Share Posted November 26 On 11/13/2024 at 6:31 AM, episemion said: Opened a ticket on Tuesday for these and it looks like I received the same cookie cutter response that you got. I finally received the points and it did take a month 1 Link to comment Share on other sites More sharing options...
episemion Posted November 26 Author Report Share Posted November 26 2 hours ago, peach6 said: I finally received the points and it did take a month Looks like it will also be the same with the beverage one. While I was there on Monday , a Personal Routine one showed during the time I was there. Tried it and the first 2 times it said that the points were awarded (none were). Afterwards , it just said closed. Still there Tuesday morning. 1 Link to comment Share on other sites More sharing options...
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