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jmommy01

Digital Reflection Panel

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jerron11

I have installed and received the credit of $25 for timely completion of the tasks.

Also the update equipment $25 bonus to total $50 paypal credit sent via Perks.com ✔ First Device Update - $25

Earned May 5, 2016 ✔ Speed Bonus - $5

Earned April 20, 2016 ✔ Meter Installation - $20

Earned April 20, 2016

Amount received: $50.00 USD Fee amount: $0.00 USD Net amount: $50.00 USD

You have up to 60 days to refund the payment. Date: May 20, 2016 Time: 01:00:00 MST Status: Completed Subject:

Digital Reflection - US PayPal Rewards. Please do not delete or deny. Custom Note:

notBobs' Payment Info.......boring. Payment type: Instant

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jerron11

At the bottom of your post you say payment type "instant" does that mean as soon as you redeemed your rewards it was put into your paypal account?

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origami911

I'm having issues with them again for credit which is due and waaaay past the promised date I should've received it. This company is proving to be more frustration than its worth. I do not recommend anyone join this panel.

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Good_light

This was a complete waste of time. I got my box October 13th and had to hassle them for over a week to finally get the update on-- almost the 8th week. Now my account says 'Temporarily offline' 

Hah. I'll check back in later but I'm pretty sure I will never receive my $50.

Another flaw; I have high-speed internet and the meter slowed my internet down to such a point that I could not watch videos. 

Just a warning (:

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ZeroCooLNJ

So they have another program apparently, where you can get a Digital Reflection TV Meter ,  they send you a tablet that has 3 apps on it, a tv meter utility app, a listening app, and a watching app,   if you click on the PDF help file you can read about it all, but how do we sign up for that program?  did anyone else notice the Digital Reflection TV Meter  in the pdf file like I did?>   any info would be [email protected]  I emailed the company today, awaiting a response from them about it.  

*UPDATE!*  just as I was about to post this reply, they emailed me back about the TV Meter inquiry and here is what they said,,

"Dear Nicolas,

Thank you for contacting Digital Reflection Panel. The Digital Reflection TV Meter Panel  is still in the testing phase and only a small group have been invited. Once it is out of the testing phase, panelists will have an opportunity to join the TV meter also. 

Thank you for your interest,

The Digital Reflection Panel Support Team

Have Questions?
We're here to help.

Email: [email protected]digitalreflectioncenter.com
Phone: 877-574-1789

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ZeroCooLNJ

So they have another program apparently, where you can get a Digital Reflection TV Meter ,  they send you a tablet that has 3 apps on it, a tv meter utility app, a listening app, and a watching app,   if you click on the PDF help file you can read about it all, but how do we sign up for that program?  did anyone else notice the Digital Reflection TV Meter  in the pdf file like I did?>   any info would be [email protected]  I emailed the company today, awaiting a response from them about it.  

*UPDATE!*  just as I was about to post this reply, they emailed me back about the TV Meter inquiry and here is what they said,,

"Dear Nicolas,

Thank you for contacting Digital Reflection Panel. The Digital Reflection TV Meter Panel  is still in the testing phase and only a small group have been invited. Once it is out of the testing phase, panelists will have an opportunity to join the TV meter also. 

Thank you for your interest,

The Digital Reflection Panel Support Team

Have Questions?
We're here to help.

Email: [email protected]digitalreflectioncenter.com
Phone: 877-574-1789

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Jhon121

I think it's not good idea because of Minimum payout. You may not get money. This can be a trick to convince you to join survey site,so that they can get information from you. You will have to spend hours to reach Minimum payout, and you won't receive payment right way. I suggest that you don't waste your time on these things and keep your information safe. 

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Hacked

Joined this company (hereinafter "DR") in January 2017.  Received notice via email (03/02/17) to perform a required update to the "box" they supplied and I connected to my router.  Upon completing the update, all web access was suspended ("your using an unsecure network") even if I selected to "continue" no internet site would load.  I then intentionally connected to an unsecure network, exact same error message.  Contacted my ISP, they asked if I had changed anything recently.  Told them about DR, they instructed me to immediately disconnect the device.  Immediately upon physically removing the device I was reconnected to the internet over a "secure network".  Worst yet, I began checking my accounts (banking, email, bills, credit cards, etc.)  Every account was inaccessible and locked out.  (Who hacks your utility company?  Clearly no one wants to pay my bill!)  My bank's website reported I had entered the wrong password.  Upon contacting the bank they asked if I had made the change recently.  I advised I had NOT.  Once I explained my association with DR, they advised I may have inadvertently allowed external access to my network and all of my personal information stored on my computer.  Called DR this morning (NO customer service available after hours for these types of egregious issues).  After six telephone calls/hang-ups by their automated system, I was connected to Sharron.  I explained what happed after preforming the "update" for their device.  She stated "there is no proof their device caused the errors or the hacking".  However, she could not explain why my services were restored only AFTER disconnecting their device from my system.  She did however; state "well you did the right thing by removing the box from your system".  She also stated that DR has received complaints from other DR users reporting the same issue.  She laughed at me when I asked why then did they not have a warning to unsuspected users of the known potential for crashing/hacking of computer system(s) on their web page(s) or in the email they send to update their box.  Furthermore, why would she state I "did the right thing" if their system was not responsible for the critical error(s)/hacking?

 

NOTE: Do what you want; however, do NOT say you were not warned about the potential for massive system failure and exposure to hacking.  Checkout other consumer complaint websites, you will find others who experienced these exact issues.  You have been WARNED!

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mikedorb

I can't complain about them. Have had no issues at all. I have belonged to DR since last April and have earned a total of 195.00 and have cashed out 3 times for 50.00 PayPal payments and am 5.00 away from another 50.00 cash out. I have never had an issue connecting to the Internet since I installed their box and my speed seems to be the same as it was before. To me at least it is easy money as all I have to do is keep the box installed and do the device updates each month. The one panel I had to resign from was  Smart Panel as their software was messing up my Internet. I couldn't figure out what was causing the problem so I did some troubleshooting and traced it to their software.   

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GammiWoo

@mikedorbI've cashed out for payment. They did post my points and show that I have redeemed them. How long before they make the deposit to Paypal, based on your experience? Thanks for your time.

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pmdwny

There are various issues with the Digital Reflection meter people should be aware of, and if they are not technically aware they are putting themselves at some risk using it.

The meter itself is designed to basically push all of your home network's data through it before allowing it to pass to and from the internet. It does this by fooling the other devices connected to your network into believing they should connect through it, not your home router/network gateway/cable-DSL modem. In effect, this allows the meter to see and report back on everything you do on any device connected to your network. Tablets, computers, laptops, smart devices, Wi-Fi or wired are all monitored. You need to be comfortable with the fact they have the potential to know literally everything about what you do online and monitor all of your traffic.

This is where you have to trust that they are discarding or not requesting sensitive personal information or tying that back to you. But at the same time you have to trust their security because the device, if hacked into, completely exposes every piece of personal information you have -- passwords, bank account info, SSN, private work connections, etc. as soon as you type them in or display this information on a website you visit. That is why they ask in advance about VPN's, because the device bypasses whatever security a work VPN might offer if someone can get access to the meter. It is perfectly reasonable to assume if someone does hack the device, your personal information will be stolen and sold. Hackers probing insecure networks can probably identify and target the use of this device and have at it. That is why if you participate, you better be using good security practices on your home network and your employer will be very displeased if their security measures are rendered irrelevant because you used this device on an internet connection you use to log into work.

I've had significant trouble with the meter because it creates a pseudo IP address for every connected device on my extensive home network. Normally I have around 35 devices connected to my router -- some wireless, others ethernet. A few hours after hooking the meter up, I suddenly had more than 70 devices assigned their own IP addresses. I can tell which ones are for the meter because they report with identifiers like: cpu31125481. This bogs down my router and significantly interferes with my connection in these ways:

  • Slows down internet performance - since all internet traffic has to be rerouted through this device, it significantly slows down a connection in part by having to establish additional secure sessions and pass traffic back and forth through the meter. This is most noticeable on fast cable broadband connections where the user is accustomed to better performance. A DSL user or someone on Wi-Fi or a slower connection is less likely to notice. This problem only infrequently is apparent on internet speed tests because the bottleneck often occurs inside your home network, not on your internet connection.
  • The router's DNS frequently gets messed up for reasons that are unknown to me. I'm not sure if the router or meter is simply inelegantly trying to deal with all of the unusual traffic or if the meter is conflicting with my own DNS selection.
  • The extra virtual connections seem to be time limited and are replaced frequently with new ones (or just disappear altogether) without always flushing out old ones. On some occasions I have to manually flush the router of all connections and reboot it to restore internet connectivity or performance.
  • If the meter has its own technical fault, your entire home network will crash and internet connectivity is severed until the device is disconnected (this has happened twice in three months). Resetting it usually resolves it but on one occasion I had to leave it disconnected for a day.
  • Because it frequently assigns and then abandons IP addresses for the virtual devices it creates, the IP addresses assigned to your actual devices can change very frequently. This creates a major hassle for wireless printers because they are configured to use IP addresses not expected to change much, if at all. When they do, the result is your device can no longer find the printer on your network. I've been forced to reconfigure both my laser printers several times to get them back and available for shared use on my home network. For an unknown reason, I have not been able to fix an IP address to either printer and have it stick when the meter is connected. Fixed IPs only seem to work when the meter is disconnected.

I have found technical support to not be very useful. They commiserate with your problems and claim to forward it to their technical specialists, but you never hear back from them. They expect you to put up with the degraded performance the device will cause on your network connection. The choice, at that point, is up to you - money or internet performance. The good news is the secure certificates they have you eventually install on your devices seem to work fine and create no issues. All of my troubles are with the meter itself. In my view, the programming behind the device's firmware is pretty poor and Digital Reflections should instead be considering supplying something like a modified router to panelists instead, where traffic measurement can be performed by the same device that powers a home network instead of diverting everything to an underpowered ancillary meter device.

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