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dugb

How long should a review be "pending"

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dugb

submitted a review a couple of weeks back on enrolling on Univox site, but it's still pending!

Surely after two weeks it should be live, of am I upsetting someone with what I've written, in which case how about someone telling me what I'm doing wrong

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Administrator

Hi dugb,

 

Reviews are usually published within 48 hours of submission. If they are pending for longer, then it typically indicates a problem which is eventually addressed in a personal response from our Community Manager.

 

If you are having troubles enrolling with a panel, unfortunately, we're not able to publish your review, as it would violate our terms of service which states:

 

12. As a condition of your use of the Service, you agree that you will not:

 

b) write a review or provide feedback to a company survey panel unless you are or were a member of such company survey panel;

 

 

We have this rule in place for multiple reasons, one being that if a panel is invitation-only for instance, it wouldn't make sense for frustrated reviewers who want to join to be able to assign them a poor score.

 

In any case, if you're using a proxy or VPN, that might be causing the problem. See more here: https://www.surveypolice.com/blog/the-dangers-of-using-a-proxy-while-taking-surveys/

 

If that's not the case and you've also tried clearing your cache and trying a new browser, but are still experiencing problems, please let us know. You can get in touch with us directly here: [email protected]

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