somelady Posted August 27, 2017 Report Share Posted August 27, 2017 On 8/25/2017 at 5:57 PM, Lurkergirl said: Oh get this I did the save the survey thing and so I did a second one through that route well that one they paid me for but the first one I did finish they have yet to pay .So get this they come back and say what was the survey about .I have no idea really they are not the only survey company I do surveys for and it was over 7 days ago .Plus I do not write down every survey I do and what its for ,I mean who does that ? I do that for Pinecone, It helps to know who sent it/ what panel it's from if you get the product for a test . Link to comment Share on other sites More sharing options...
Tellwut Posted August 27, 2017 Report Share Posted August 27, 2017 On 8/26/2017 at 11:47 AM, peach6 said: The only 2 I can think of that still has good customer service is one opinion and Tellwut 1 Link to comment Share on other sites More sharing options...
GammiWoo Posted August 28, 2017 Report Share Posted August 28, 2017 On 8/26/2017 at 7:35 PM, footfree said: I wrote to them not long ago about not giving me my points and got a response that they were looking into it.Next day got a email saying that they were going to escalate it to the right person.Then a few days later they wrote back to me and gave me my points ,they said it would be there in the next day or 2 and they were.Only reason I think they could do this was I copied and pasted the invite they had sent me and emailed it to them with a description of the survey.I do write things down like that when I see I haven't been paid.l will also keep the invite until I get my points.And in my book I will write something like "Tyson survey " so hopefully it'll jog my memory.I do have to say that I don't get that kind of response from them all the time.In fact it kind of floored me when I did .I guess it depends who is answering the emails at the time and how much they are into doing their jobs properly. That's smart survey taking right there. I'm going to follow your lead. Idk why I didn't go to the trash and pull it. Oh, well. Live and learn and thanks for the advice!!! 2 Link to comment Share on other sites More sharing options...
Lurkergirl Posted August 28, 2017 Report Share Posted August 28, 2017 I guess I will have to do that for Pinecone but I am get so many measly survey point lately .I am not sure if its worth it .Oh and as far as product testing I have not done any thing since like January if then . 1 Link to comment Share on other sites More sharing options...
episemion Posted August 30, 2017 Report Share Posted August 30, 2017 Gone are the days when Karen Scott would actually reply with a personal response. In the past 6 months , I have emailed with questions such as: - Why did I get compensated in HI Points for a Pinecone survey? (never got them) - Why are there no surveys available in my area (NY)? Why are all of the screening questions focused on alcohol or smoking? The response received has always been the same: "Thank you for your email, we appreciate your feedback. Our intent is to have this new process provide a better experience for you. We are in the early stages of introducing this, so it is not at full functionality yet. As we roll it out on a wider basis, this will provide a way for you maximize your time and be able to be immediately sent into surveys that best match you!" 1 Link to comment Share on other sites More sharing options...
footfree Posted August 31, 2017 Report Share Posted August 31, 2017 So today I get a survey from Pinecone I enter it and all it will do is spin and spin.So I hit the refresh button and poof its up and running.I almost exited out because I thought it wouldn't do any good ,glad I tried it.I was able to finish and make some money. Link to comment Share on other sites More sharing options...
peach6 Posted August 31, 2017 Author Report Share Posted August 31, 2017 55 minutes ago, footfree said: So today I get a survey from Pinecone I enter it and all it will do is spin and spin.So I hit the refresh button and poof its up and running.I almost exited out because I thought it wouldn't do any good ,glad I tried it.I was able to finish and make some money. I had the same thing happen to me yesterday but I was almost at the end and I also hit refresh and it continued 1 Link to comment Share on other sites More sharing options...
footfree Posted August 31, 2017 Report Share Posted August 31, 2017 1 hour ago, peach6 said: I had the same thing happen to me yesterday but I was almost at the end and I also hit refresh and it continued Yeah I had to do it in the middle of a survey before it's either that or hit the back button.I mean if it stalls and you exit out your not getting any money so you might as well hit the back button, refresh button or anything just to finish. Link to comment Share on other sites More sharing options...
peach6 Posted August 31, 2017 Author Report Share Posted August 31, 2017 1 hour ago, footfree said: Yeah I had to do it in the middle of a survey before it's either that or hit the back button.I mean if it stalls and you exit out your not getting any money so you might as well hit the back button, refresh button or anything just to finish. It's always worth a shot you just don't know if it will work they need to fix there problems 1 Link to comment Share on other sites More sharing options...
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