footfree Posted April 8, 2018 Report Share Posted April 8, 2018 We usually tell each other when we get notifications from companies but since no one posted this I was wondering.Did you get this email? As part of our commitment to serving you, we are pleased to announce the launch of our new panelist help desk platform! What does this mean for you? As always, you should first go to our FAQ page to troubleshoot your problem. If you can’t find the answer, you will now be able to submit a ticket via our "contact us" form. Moving forward, you will need to do this for all inquiries. Emails sent to [email protected] could have longer than normal delays. In the coming weeks, you will begin seeing invites sent by [email protected], with a customer service link at the bottom of the email in case you should need assistance. If you have an outstanding customer service need, please submit your inquiry again via the "contact us" form. Thanks for your continued participation in the panel - we can’t wait to serve you better with this improvement! Sincerely, Karen Scott Link to comment Share on other sites More sharing options...
Lurkergirl Posted April 8, 2018 Report Share Posted April 8, 2018 Yes I got one of those notices , didn't think to post about though Link to comment Share on other sites More sharing options...
peach6 Posted April 8, 2018 Report Share Posted April 8, 2018 (edited) 2 hours ago, footfree said: We usually tell each other when we get notifications from companies but since no one posted this I was wondering.Did you get this email? As part of our commitment to serving you, we are pleased to announce the launch of our new panelist help desk platform! What does this mean for you? As always, you should first go to our FAQ page to troubleshoot your problem. If you can’t find the answer, you will now be able to submit a ticket via our "contact us" form. Moving forward, you will need to do this for all inquiries. Emails sent to [email protected] could have longer than normal delays. In the coming weeks, you will begin seeing invites sent by [email protected], with a customer service link at the bottom of the email in case you should need assistance. If you have an outstanding customer service need, please submit your inquiry again via the "contact us" form. Thanks for your continued participation in the panel - we can’t wait to serve you better with this improvement! Sincerely, Karen Scott I did mention it a couple weeks on the forum it's here somewhere but didn't do a screenshot because I don't know how to do it with my tablet. I assume we won't get personal answers anymore they will probably more generic ones. I just looked for it on here I know I'm not crazy I couldn't find it I even think you commented on it footfree Edited April 8, 2018 by peach6 More Link to comment Share on other sites More sharing options...
footfree Posted April 8, 2018 Author Report Share Posted April 8, 2018 Sorry I don't remember it however that doesn't mean anything I don't remember half as much as I use to .Anyways I just copied and pasted it from the email they sent me.I just wanted to make sure everyone knew about the changes.Seems like every time I turn around there is something new going on with the sites. Link to comment Share on other sites More sharing options...
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