Synovate not crediting points

[lobo49]

I took a 30 minute survey for 6500 and I was not credited , this is not the only time this has happened to me. Has anyone else ever experience this?

[Not-a-Sucker]

Actually, Synovate is one of the few that I have no problems with (yet). Please, please, don't let them go the way of the others!

[footfree]

They haven't given me my points either.I haven't received any of my points since the 20th of June.This is their response when asked why

Dated the 6th of July

Hi Kim,

Due to technical difficulties the points have not been added to your online

account for surveys ____,___ and______ . We are aware of the issue

and are working to correct it as quickly as possible. Rest assured you will

be awarded the promised points once we resolve the issues. Please visit our

website again at a later date to view your points in the 'Completed Surveys'

section.

Cordially,

I shot them off another letter just yesterday (20th of July)to see what the hold up was.This has happened before and they have corrected the problem so I will give them a little bit of time to correct it.If not then I guess I'll have to threaten them with the BBB.

[footfree]

They haven't given me my points either.I haven't received any of my points since the 20th of June.This is their response when asked why

Dated the 6th of July

Hi Kim,

Due to technical difficulties the points have not been added to your online

account for surveys ____,___ and______ . We are aware of the issue

and are working to correct it as quickly as possible. Rest assured you will

be awarded the promised points once we resolve the issues. Please visit our

website again at a later date to view your points in the 'Completed Surveys'

section.

Cordially,

I shot them off another letter just yesterday (20th of July)to see what the hold up was.This has happened before and they have corrected the problem so I will give them a little bit of time to correct it.If not then I guess I'll have to threaten them with the BBB.

So I went to their site today and all is fine.I have gotten my points and I'm getting two PT'S from them.So like I said they do screw up every once in awhile but at least they rectify the problem without the hassle.