Lurkergirl Posted March 7, 2018 Report Share Posted March 7, 2018 Okay I have been trying to get a measly 75 points .Since last December ,I have been doing email ping pong .Now they came back and with we think you received it back on 12/12 hmm no I did not but go on . Now they tell me I am under review .....said they do this periodically . I have been never had them do this to me even when I had to go to the BBB a few times back . Anyhow has this happened to anyone else ? I just want to know if they are lying to me .No surveys since January 9 and now they say I am under review should I cash what little I have and dump them ? Link to comment Share on other sites More sharing options...
footfree Posted March 8, 2018 Report Share Posted March 8, 2018 YES! I have been having problems with them since last year.I turned them over to the BBB and they closed my account on 10/12/18 Thank you for contacting us. We have reviewed your account, and I show that your account has been removed due to quality issues. Unfortunately, at this time we are no longer accepting re-registration. We do apologize for any inconvenience this has caused you . This was on 2/22/18 I get a email from them stating Thank you for writing to us. Please accept our apologies for the inconvenience caused to you. We received an amendment to your BBB submission and we are investigating to see as to why your account was unsubscribed. We assure you that it is purely coincidental and not in any way connected to your complaint. We would like to let you know that at the time of your account being unsubscribed, your total outstanding points were 795. However, we have now granted you with an equivalent of 1250 points which equals to a $10 gift card which we have submitted on your behalf. Also, as a compensation for the inconvenience or troubles you faced during this period, we have granted you with an additional $5 gift card which we have again submitted on your behalf. You can expect to see a delivery of both ($10and $5) Virtual Visa cards via email within the next 24-48 business hours. We’re sorry for the inconvenience and will continue to investigate the details of your account deactivation with hopes of providing further explanation and/or options. Never received money and they wont answer my emails. Then I get a response from the BBB on their behalf where they said they they would give me $25 in 48 business hours and if I accept this and close the matter. So I agreed and I clicked button and all matters will be dropped.Since then I haven't heard back from them and that was sent on the 1st.of March it's now the 7th and they are late.I turned them back into the BBB - dishonest as the day is long - YES I WOULD CASH BEFORE THEY STEAL YOUR MONEY.THEY STOLE 6.36 FROM ME- NOT A WHOLE LOT BUT THEY LIE AND STEAL!!!!! Link to comment Share on other sites More sharing options...
Lurkergirl Posted March 8, 2018 Author Report Share Posted March 8, 2018 9 hours ago, footfree said: YES! I have been having problems with them since last year.I turned them over to the BBB and they closed my account on 10/12/18 Thank you for contacting us. We have reviewed your account, and I show that your account has been removed due to quality issues. Unfortunately, at this time we are no longer accepting re-registration. We do apologize for any inconvenience this has caused you . This was on 2/22/18 I get a email from them stating Thank you for writing to us. Please accept our apologies for the inconvenience caused to you. We received an amendment to your BBB submission and we are investigating to see as to why your account was unsubscribed. We assure you that it is purely coincidental and not in any way connected to your complaint. We would like to let you know that at the time of your account being unsubscribed, your total outstanding points were 795. However, we have now granted you with an equivalent of 1250 points which equals to a $10 gift card which we have submitted on your behalf. Also, as a compensation for the inconvenience or troubles you faced during this period, we have granted you with an additional $5 gift card which we have again submitted on your behalf. You can expect to see a delivery of both ($10and $5) Virtual Visa cards via email within the next 24-48 business hours. We’re sorry for the inconvenience and will continue to investigate the details of your account deactivation with hopes of providing further explanation and/or options. Never received money and they wont answer my emails. Then I get a response from the BBB on their behalf where they said they they would give me $25 in 48 business hours and if I accept this and close the matter. So I agreed and I clicked button and all matters will be dropped.Since then I haven't heard back from them and that was sent on the 1st.of March it's now the 7th and they are late.I turned them back into the BBB - dishonest as the day is long - YES I WOULD CASH BEFORE THEY STEAL YOUR MONEY.THEY STOLE 6.36 FROM ME- NOT A WHOLE LOT BUT THEY LIE AND STEAL!!!!! This is a clip of the conversation they sent me We periodically review Harris Poll accounts and your account is currently under review. We will send you a fresh survey invite once you are cleared. If you have any questions or concerns please do not hesitate to re-contact us. Now at this particular time I never contacted the BBB so this time I just have been asking where my points are .Now they are saying they gave me the points on 12/12/17 if I had gotten them then why would I have contacted them on 12/31 asking about them ? I would not have .I have barley any points there only 736 which is what a tiny amazon credit I think . I just am unsure why they say they do a periodic review I never had them do this and I use to do surveys more frequently than I do now see I do not know why they are saying this now . I think if I do cash out and leave I will leave some points there not sure how many , 2 Link to comment Share on other sites More sharing options...
peach6 Posted March 8, 2018 Report Share Posted March 8, 2018 I wonder since you are under review of you will be able to cash out They were never that great but now there the pits Link to comment Share on other sites More sharing options...
Lurkergirl Posted March 8, 2018 Author Report Share Posted March 8, 2018 2 hours ago, peach6 said: I wonder since you are under review of you will be able to cash out They were never that great but now there the pits Well I did not have but 736 so I asked for an Amazon it went through like normal ,I got a email saying I have a online reward order so I will see .I know they do not send them as quick as my points so I will see 1 Link to comment Share on other sites More sharing options...
Lurkergirl Posted March 8, 2018 Author Report Share Posted March 8, 2018 Update I got the code sent to me so I only have a few points left .Just gonna sit on the site for a while and see if I get any invites ,I have not seen any thing since 1/9 and tomorrow is 3/9 so that is 2 months .I wonder if this is has been "under review" since January or just now ? Anyway I got what I could so if they boot me no big deal . 1 Link to comment Share on other sites More sharing options...
footfree Posted March 8, 2018 Report Share Posted March 8, 2018 Glad you got your money.They are a Nelsen company the same who owns Pinecone.I'm wondering if they are having finical problems? I really think they did this so my review over at the BBB would look good since I excepted their terms.Why else would you tell someone 2 times you are going to give them something then never follow thru.They have my email they sent me emails- Okay my bad so maybe I misunderstood after I reread the complaint it said they are sending it to my Harris Poll account .Well uh I cant get in to my Harris account when I ask them to send me a new password this pops up - Unable to access account not sure what else to do.I did hit the contact button on their site and sent them a email with the explanation.So we will see if I get a response from them or not. Link to comment Share on other sites More sharing options...
footfree Posted March 12, 2018 Report Share Posted March 12, 2018 Got my $25 virtual reality card today from Harris.Not a invite to rejoin, but I don't really think I want to anyways. 1 Link to comment Share on other sites More sharing options...
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