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Toluna - Need I Say More?


Gemini43
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I can't be the only one who is constantly experiencing error messages after completing surveys from Toluna!  'It's Not You But Us' is the usual one and when getting back to the Toluna Website, finding no points have been awarded for the survey!  Then of course, contacting them and getting the usual patronising spiel about having to wait a few weeks for the points (with some surveys) when we all know, that we ALWAYS wind up having to contact them again and again and again...........before we can get anything done!  By the time we get the points (if we do) we have earned them several times over; needing to keep a tally of everything and remembering dates, etc. when we need to contact Toluona again!  I for one am sick and tgired of this.  This sort of thing has been going on for far too long now and it's about time time Toluna got its website problems sorted!   :evil:

TolunaError-1867577-UK-10.01.22.jpg

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I'm sorry you're going through this. I can relate. I was on Forthright the other day. Most of their surveys are partner surveys. On a couple of the partner surveys, I got the exact same alert, same wording. I can't recall who the partner survey was, could have been anyone. Of course it happened at the very end of the survey, after I had successfully completed it and answered all the questions. When I emailed Forthright about it, I was told it was not a successful completion. Every time I get an alert like this, I complain to the survey site. Maybe they'll get sick of hearing from me and actually do something, but I'm not holding my breath. BTW, Toluna sucks. Then again, most of the survey sites do.

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I never bother with them anymore for a variety of reasons, the main ones being that I rarely ever qualify for their surveys and on the rare times that I do, they're always long and tedious surveys. I can imagine how irritating it must be to get an error message with them, though.

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The dreaded 'its not you, it's us' message, had this plenty of times and it makes my blood boil. Ain't it funny how you never have this problem when answering the survey, only when you have completed it and it's time to get the reward, very strange.

I completely agree with wasting so much time in emailing about points/money lost. It happens so often and by the time they get back, you have forgotten how much you have lost. 

Toluna are just another useless survey company to add to the rest, their surveys are very boring and the ones with the drop down menu (which take forever) almost make you die of boredom.

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A few years ago I was able to earn at least one £15 Amazon voucher each month and built up a nice balance - for ages I never had to pay for anything off Amazon using my own money. Then it just dried up completely for me so I never even bother looking at the site now.

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