Just confirms something we all knew !

[oldchap]

I've been having an exchange with Cint about refusal to pay even though I took screen shot of page thanking me for completing survey. Their excuses were I was timed out for taking too long, then I was speeding, even that records show I didn't attempt any surveys on the day I challenged etc etc. 

Each response from me was met with a different excuse.

The latest

Thank you for getting back to us. Please understand nothing on panel is manual, everything is system generated automatically.
 
I replied

So are you a bot, not a person?

Just repeated

Thank you for getting back to us. Please understand nothing on panel is manual, everything is system generated automatically.

There you have it, the 'support' is system generated just as we knew

 

[dawn_b_adams]

So sorry that happened to you. I've had this happen to me too, many times. There were times I shot an email back demanding to talk with a human being. I actually had one survey site, can't remember who, said they were not a 'bot, then had a totally canned response below that. Such hypocrites. I'm down to four survey sites now because I'm sick and tired of wasting my time. 

[schludermann]

This sounds like a support tactic that I call "Deflection". The support issue is not addressed, it is redirected to something else. First you got a different cause when you pressed the issue, pressed again and it's attributed to automation. I think next, they are just going to ignore you. This type of assistance happens when support doesn't know WTF is going on and they start WAGging (Wild Ass Guess), or they have been told to not help you, and are just batting back the support exchange until you give up. So, you need to hit their tree with a bigger stick. Survey Police actually did the research and produce a short list of professional associations that you might contact for this incompetence Cint has revealed. "They comply with rigorous standards and certifications set out by various market research associations including ESOMAR, Insights Association, MRS, ARF, MRIA, AMA and AMSRO"

When I made an ESOMAR complaint about TAP Research loosing my points, the complaint went to management first and then down to a support specialist. I wrote my complaint very professionally.  The complaint was conduct not sanction by the associations "code of conduct".  Low competency with their own systems, leading to reward denial could be a good start.  I used the support responses I got from TAP to support my position.