LifePoints is a scam.

[Oshawott]

So I've previously said in other topics where people have complained about LifePoints that I'd never had problems with them; I'd been a member since around 2011 back when the website was still called MySurveys, and thoroughly enjoyed the experience. However yesterday that changed completely. I went to their website and was trying to login, when suddenly I got a message telling me that access to my account was blocked. It took me a few seconds to figure out why; I noticed that my Proton VPN, which I use to view region locked videos among other things on YouTube, Netflix, and other sites was still on, having previously used it earlier in the day and having forgotten to turn it off as I normally would.

I immediately turned it off and tried to login again, but the same account block message appeared. I then went to the LP site's help desk and explained the situation and how it was an accident that I had left the VPN on. Fast forward to 12 hours later when I got a simple yet condescending message saying: "After taking a close look and performing an audit of your account, we have found evidence that you have violated the LifePoints Terms and Conditions, which has resulted in your membership being deactivated and the LifePoints (LPs) you collected have been forfeited."

Given the timing, the only break in the terms and conditions that I can think of would be the VPN issue, even though they didn't actually say that, but it's the only thing that makes sense since I had barely been taking 1 or 2 surveys with them per month and not breaking any rules that could possibly have led to an account block during that time. Naturally I responded to them reiterating that my account had been in good standing for over 10 years and that the VPN situation was accidental. I also pointed out to them that it doesn't make sense for them to accuse me of violating the terms and conditions of their site since I technically wasn't even able to access my account due to their system blocking access before I could actually get inside said account. How do you break the rules of a website's membership when you aren't even signed into the account in the first place?

Long story short, I also told the help desk staff via email that I plan to seek legal action and have already contacted my attorney. I had about $100 worth of points on LP, which doesn't seem like much, but it's the principle of the matter that counts. Besides, every other month I see complaints about them on here and on other survey forums, so clearly something is else is going on that smells like fraud on LP's part. If they can get away with this, then there's no telling what else they've gotten away with.

[Sandy21]

On 8/12/2022 at 5:14 AM, Oshawott said:

So I've previously said in other topics where people have complained about LifePoints that I'd never had problems with them; I'd been a member since around 2011 back when the website was still called MySurveys, and thoroughly enjoyed the experience. However yesterday that changed completely. I went to their website and was trying to login, when suddenly I got a message telling me that access to my account was blocked. It took me a few seconds to figure out why; I noticed that my Proton VPN, which I use to view region locked videos among other things on YouTube, Netflix, and other sites was still on, having previously used it earlier in the day and having forgotten to turn it off as I normally would.

I immediately turned it off and tried to login again, but the same account block message appeared. I then went to the LP site's help desk and explained the situation and how it was an accident that I had left the VPN on. Fast forward to 12 hours later when I got a simple yet condescending message saying: "After taking a close look and performing an audit of your account, we have found evidence that you have violated the LifePoints Terms and Conditions, which has resulted in your membership being deactivated and the LifePoints (LPs) you collected have been forfeited."

Given the timing, the only break in the terms and conditions that I can think of would be the VPN issue, even though they didn't actually say that, but it's the only thing that makes sense since I had barely been taking 1 or 2 surveys with them per month and not breaking any rules that could possibly have led to an account block during that time. Naturally I responded to them reiterating that my account had been in good standing for over 10 years and that the VPN situation was accidental. I also pointed out to them that it doesn't make sense for them to accuse me of violating the terms and conditions of their site since I technically wasn't even able to access my account due to their system blocking access before I could actually get inside said account. How do you break the rules of a website's membership when you aren't even signed into the account in the first place?

Long story short, I also told the help desk staff via email that I plan to seek legal action and have already contacted my attorney. I had about $100 worth of points on LP, which doesn't seem like much, but it's the principle of the matter that counts. Besides, every other month I see complaints about them on here and on other survey forums, so clearly something is else is going on that smells like fraud on LP's part. If they can get away with this, then there's no telling what else they've gotten away with.

Good luck seeking legal action. I attempted to do that  a few years back with another site and the law is NOT on our side. I have also reported a few sites to the BBB including  LP and it doesn't really help except for some self satisfaction. 

As you are aware they kicked me out months ago after being with them for 15 years. No reason given and they kept my $50. They've done  this to so many of us but there are still plenty more to take our place. They just don't care. They are lower than the scum of the earth. 

Sorry this happened  to you as well. But you'll never find out WHY besides they don't want  to give you your hard earned  $100. They make millions refusing to pay up so why not? Someday I hope there will be laws to protect us.