agyeo Posted January 20, 2014 Report Share Posted January 20, 2014 Hi, I have problem with my first redemption on GTM. I reach 1000 marketpoints on Nov 9, 2013 then I redeemed my points for a $50 check. Well, I have been waiting for the check to come since it is my first check but until now I'm still haven't receive any check I've tried to sent them a few ticket related to my problem but no response yet. By the way, I am from Indonesia usually how long will it take until I can receive it ? Can anybody help me with some solution regarding to my problem ? Thank you Link to comment Share on other sites More sharing options...
franksmom Posted January 20, 2014 Report Share Posted January 20, 2014 I would contact their customer support yet again and give them the dates of your previous attempts to reach them. You also might try posting your message, with all of your attempts listed, on their Facebook page. Link to comment Share on other sites More sharing options...
agyeo Posted January 21, 2014 Author Report Share Posted January 21, 2014 I see, I will do as you said. Thank you for your reply and I hope it works . Link to comment Share on other sites More sharing options...
ssssurvey Posted January 21, 2014 Report Share Posted January 21, 2014 They are about 800 miles away from me, and it takes 6 weeks. I would not be surprised if it took an extra few weeks for you to get yours. I have been emailing them with no response about a technical issue. However, I have always gotten my checks from the, and i have been with them for 3 years. they always take 3 weeks though. Link to comment Share on other sites More sharing options...
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