episemion Posted August 23, 2016 Report Share Posted August 23, 2016 I normally get 1 survey per week and I get it on Fri..They did send me the household questions again and yet again it didn't work.I'm still waiting to here back from them.I really thought I would of heard from them today. Same here. Got a survey notice email today (haven't tried it yet) along with a reminder to do the Household Question that was on the site Friday (with an invalid link). The HQ one still shows as an invalid link when clicked on. Emailed Karen Friday - no response as yet. Link to comment Share on other sites More sharing options...
footfree Posted August 24, 2016 Report Share Posted August 24, 2016 Well today I get a email saying I needed to set up my unique password.However when it loaded I tried my old password just to gain access to the site but it wouldn't let me in,and now I cant even get the link to work.Well it came up but I cant get in. Link to comment Share on other sites More sharing options...
theskyhunter Posted August 24, 2016 Report Share Posted August 24, 2016 yeah I had to do the change on my password today. there was 1 odd thing that happened during the survey though. I cant think of a time ive ever had a problem during a survey, until now. the pages that had the pics of the products were downloading like dial-up modem speed. very strange! Link to comment Share on other sites More sharing options...
zippywow9 Posted August 24, 2016 Author Report Share Posted August 24, 2016 Well had a long wait getting into site. Then I had to use I am not a robot thing & put in my user & password. Then NOTHING came up. Went to try again & now I can't get into there site at all. Another email to Karen I guess. Link to comment Share on other sites More sharing options...
episemion Posted August 24, 2016 Report Share Posted August 24, 2016 No go here either! The screen comes up , but now uses Google's reCAPTCHA program to prove you are not a bot. However , that program does not work with older systems it seems or less than optimal connections. When I tried , I got a message that I needed to use a supported browser. Checked the supported browser list and mine (Firefox 48.0.1) was on it. Emailed Karen about it. If it won't allow access , how do I redeem the significant amount of points I have accrued. Link to comment Share on other sites More sharing options...
zippywow9 Posted August 24, 2016 Author Report Share Posted August 24, 2016 I am now DISGUSTED with Pinecones Research. Sick & tired of sending emails to them. Can no longer get into there site. Repeatedly put in password, user name & birthday & robot too. Karen Scott has only bothered to answer 1 of my several emails. She tried to help but her suggestions completely FAILED. defintley NOT my fault or my computer. She has disregarded ALL my other emails. This next & last email to her will be for her to fix her site so I can get my money or I will now have to report her to BBB. Enough is ENOUGH ! **UPDATE** Today I received an email from Karen Scott just asking if she could help me. SERIOUSLY ? I only emailed her half doz. times with the problem. I was FINALLY able to get back into the Pinecone site AFTER I had to redo my new password (twice), & put in my birthday 4 times. Still can't do any of the 2 survey's on the site, but I was able to put in for my survey money. Anyone else now able to get back into there site ? Link to comment Share on other sites More sharing options...
footfree Posted August 24, 2016 Report Share Posted August 24, 2016 I got in -changed my password and logged into my account.I bet they are making the rounds to get to every persons.I think the most I would wait is a couple of days to see if it goes thru for you. Link to comment Share on other sites More sharing options...
greeneyeddevils Posted August 25, 2016 Report Share Posted August 25, 2016 No problems here..I'm in Canada on Pinecone & have never had any problems with the site at all... Link to comment Share on other sites More sharing options...
TomServo Posted August 25, 2016 Report Share Posted August 25, 2016 The new password thing is definitely causing some glitches, but they seemed to have worked themselves out - at least in my case. I notice that a lot of websites (not just survey sites, but all over the net) are suddenly doing this "mandatory password change", accompanied by a Captcha thing. As long as the Captcha is just the "I'm not a robot" check box, that's fine. If they switch to those migraine inducing "read the illegible code and type it in" (and then have to do it 5 more times until you get one you can actually read) then we will have a serious problem. Or god forbid, one of those other Captcha scam scenarios where they make you watch a damn commercial to get the "secret code". I have zero tolerance for any site that resorts to that form of sleaze. Link to comment Share on other sites More sharing options...
footfree Posted August 25, 2016 Report Share Posted August 25, 2016 Got in with new password ,still cant do household survey questions doesn't want to accept my new password.However I was able to do a new survey with no problems. However it wont recognize my new password on their site even though I I keep typing it in and telling my computer to recognize it. I have to keep entering it to be able to log on. Edit - it now will let me do the household questions.I guess it takes awhile for the new password to sync. Link to comment Share on other sites More sharing options...
zippywow9 Posted August 25, 2016 Author Report Share Posted August 25, 2016 I was able to get in & change my password, cash in my survey pts & got my money. Still cannot can't do the 3 survey's that are on there site. Wrote & complained AGAIN ! Link to comment Share on other sites More sharing options...
paulgro Posted August 26, 2016 Report Share Posted August 26, 2016 Haven't had any problems at all. Link to comment Share on other sites More sharing options...
beare Posted September 6, 2016 Report Share Posted September 6, 2016 i still cant do household one just spins and spins or says invalid link Link to comment Share on other sites More sharing options...
paulgro Posted September 7, 2016 Report Share Posted September 7, 2016 i still cant do household one just spins and spins or says invalid link If you did it before then don't worry about it. Pinecone tends to send the same household invitation a few times. It's always been a problem they can't seem to fix. If you haven't done it then still don't worry about it because you don't get any points for doing it. Link to comment Share on other sites More sharing options...
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