greeneyeddevils Posted March 31, 2010 Report Share Posted March 31, 2010 We would like to thank you for your ongoing participation in the Surveyhead research panel! We understand that our panelists have experienced a longer than usual delay related to cash-out requests over the last few weeks. We know this delay has caused frustration among our panelists and we want you to know that we are working hard to correct this issue. Our panel is growing quickly and we are experiencing a backlog due to this rapid growth! While we are excited about our popularity, we do not want valuable panelists like you to pay the price. We sincerely apologize for any inconvenience our recent cash-out delays have caused you and we appreciate your patience as we improve and expedite our process. Please know that we are working hard to improve your experience and to fulfill all of our rewards in a timely fashion. Should you have any questions please feel free to email us at [email protected] Thank you! The Surveyhead Customer Support Team www.surveyhead.com That's the most honest thing I've heard from them in a long time...I'd still like my $$$$ though...lol Link to comment Share on other sites More sharing options...
factonista Posted March 31, 2010 Report Share Posted March 31, 2010 I guessed that they were getting more panelists than they could handle. Not only were they getting good reviews here and elsewhere, but on "Mommy Blogs" too. A victim of their own success.. Link to comment Share on other sites More sharing options...
factonista Posted April 1, 2010 Report Share Posted April 1, 2010 Hi Kim - I just saw your post after posting my "SurveyHead new look " thread elsewhere. Those who have gotten little satisfaction from customer service can vent their frustrations in a new "customer satisfaction survey" posted with the other "profiles" surveys. Let her rip! Link to comment Share on other sites More sharing options...
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