TSP1973 Posted May 27, 2010 Report Share Posted May 27, 2010 I filed yesterday with the BBB on Opinion Outpost on a survey for 30 points. I did this survey back in March and spent around 30 minutes on it, at the end it had me download some program to my computer. Well in there surveys page it sat as started several weeks. I sent them an email about getting the points, they told me that the program on my computer has to run for at least 35 days. So I waited and waited and waited. Well finally last week I sent them a message on it asking for credit. They told me they haven't heard anything back from the company and told me agian how you had to have the program activated on your computer for 35 days and that it takes 3-6 weeks to get credit on this survey. So I sent them a email back saying fine, you don't want to give me credit, then I will go to the BBB! So I did! I am going to file one on Mindfeild today at the BBB! For a survey worth $7.00 back in april 26th I did and a survey worth $6.00 on may 1st I did. They always show that it takes 10-14 days for credit, well it is well past the 10-14 days and no credit. I sent them an email about it on May 22nd and still havent heard anything or gotten any credit for it. So I am going to the BBB today and file a complaint about them also! Link to comment Share on other sites More sharing options...
TSP1973 Posted May 28, 2010 Author Report Share Posted May 28, 2010 Well when I filed a complaint yesterday on Mindfeild with the BBB, I sent them a Email informing them that I field a complaint with the BBB. Well today I got this in my email on the response about informing to them that I field a complaint. Flag this message RE: MF Contact Form: I have reported you to the BBB Friday, May 28, 2010 10:30 AM From: "Mindfield Support" Add sender to Contacts To: "[email protected]" Mindfield User, We credited your account for these two surveys however both of these surveys had just closed within the past 2-3 days. Our invites state you receive credit 10-14 days after the close of a survey and in this case would have put crediting in the first week of June. We realize that you took the surveys a month ago, these two surveys were open for a long time so many of our panel members could complete. We are sorry we didn’t respond to your email on the 22nd earlier. Thanks, Yea right I am sure they just closed conveniently in the past 2 days, amazingly just before I field my complaint! Plus I am sure they are really sorry that they didn't respond to my email from the 22nd, well I highly dought they were ever going to. Amazing how when you mention the BBB in emails to these company's, they respond really quick. But if you ask nicely about being credited and don't mention the BBB, they take slower than a seven year itch! Link to comment Share on other sites More sharing options...
TSP1973 Posted May 29, 2010 Author Report Share Posted May 29, 2010 Well looks like Opinion Outpost isn't budging at all, even after I told them that I was going to report them to the BBB. They simple refuse to give me the points. So I wrote back to them today telling them that I already filed a complaint with the BBB the day they sent me a reply back and it became apparent that they weren't going to give me my credit for doing the survey. I also wrote to them that I made a post at surveypolice.com about this and ripoffreport.com also. Anyway here is the emails between us. Flag this message RE: Member Feedback on Survey Problem (Survey: 36083003) (Thread:2231856) Friday, May 28, 2010 2:26 PM From: "[email protected]" Add sender to Contacts To: "'shea benefiel'" We are sorry for the inconvenience this has caused you, and appreciate your patience in this matter. We will check on this, and once we can confirm that you have downloaded this program to your computer, we will award the points to your account. Also, please send us a screen shot of the "Add or Remove Programs" that shows of having this installed and make sure to check the date it was last used. We need this to look into this better. Please let us know if you have any further questions or concerns regarding this survey. Thank you, Melody Panel Support Representative From: shea benefiel [mailto] Sent: Friday, May 28, 2010 3:29 AM To: [email protected] Subject: RE: Member Feedback on Survey Problem (Survey: 36083003) (Thread:2231856) Okay fine you don't want to give me my points for spending my valuable time, then fine I will report you to the BBB! --- On Thu, 5/27/10, [email protected] wrote: From: [email protected] Subject: RE: Member Feedback on Survey Problem (Survey: 36083003) (Thread:2231856) To: [email protected] Date: Thursday, May 27, 2010, 11:46 AM We haven't received your ID in the reports our client has sent, that is why points were not yet awarded. Keep in mind, an accurate name and address must be provided as part of your member profile in order for you to receive the points. This study is interested in your internet experiences and activities. Your activities will be used to provide feedback to major media corporations. If you keep the software in your computer for at least 35 days, you should be getting your credit 4-6 weeks after the download. The survey would still sit as started in your account until it closes. A good indication that the Nielsen Online software is running on your system is to refer to the Windows Task Manager: Right click on an empty space on your computer's task bar (the bar that contains your PC's start button).1.Select "Task Manager"(You can also display the "Task Manager" by pressing the CTRL, ALT and DELETE buttons simultaneously) 2. A new window should appear listing all the programs that your PC is currently running. Nielsen Online software is fully activated if it is a listed task with the status of running. Below are some of the reasons why your ID is not yet reported by the client: 1.) you may have not downloaded the software properly. 2.) You may have not met the 35 day requirements and removed the meter from your computer or deleted it and reinstalled the program. We are sorry for the inconvenience this has caused you, and appreciate your patience in this matter. We will check on this, and once we can confirm that you have downloaded this program to your computer, we will award the points to your account. Please let us know if you have any further questions or concerns regarding this survey. Thanks for your understanding, Melody Panel Support Representative -----Original Message----- From: [email protected] [mailto] Sent: Tuesday, May 25, 2010 12:41 AM To: [email protected] Subject: Member Feedback on Survey Problem (Survey: 36083003) (Thread:2231856) The Following is Website Feedback ----------------------------------------- Member: (Member ID: 7932237) Username: [email protected] Date: Monday, May 24, 2010 Panel: OO ClientID: 114 Member Feedback on Survey Problem (Survey: 36083003) ----------------------------------------- Message: I completed this survey 2 months and 2 weeks ago and even downloaded the program that was asked of me and used it. I still have NOT been given my credit of 30 points! This is ridiculous to what OVER 2 1/2 months for points on a survey that was FULLY completed! I ask that the 30 points be put in my account ASAP! Link to comment Share on other sites More sharing options...
SurveyBang Posted May 30, 2010 Report Share Posted May 30, 2010 hope you get your points. never install crap on you pc. no matter the reward. Link to comment Share on other sites More sharing options...
DanLambskin Posted June 1, 2010 Report Share Posted June 1, 2010 hope you get your points.never install crap on you pc. no matter the reward. agree with that as far as OO, have you sent them a screenshot yet showing that the software is installed? seems like they're willing to work with you here Link to comment Share on other sites More sharing options...
TSP1973 Posted June 1, 2010 Author Report Share Posted June 1, 2010 hope you get your points.never install crap on you pc. no matter the reward. agree with that as far as OO, have you sent them a screenshot yet showing that the software is installed? seems like they're willing to work with you here I no longer have the program, I deleted it on May 27th, when it became apparent in there email that they were not going to pay me. Nothing was said in that email about a screen shot. You see the email on May 27th is the same automated email I got from them back in March. Then on may 28th I didn't get the automated message but a different one after I said I would report them to the BBB. In that one they asked for a screen shot, but I had already deleted it. After getting the message from them on the 28th I sent them one back telling them I deleted the program and gave them the dates I put in a compliant at the BBB and ripoffreport.com, I also told them about this post I made here, informing people about the scam that they have pulled on me! You see I don't think they are willing to work with me on it. I been given the same automated messages before, it has been past the time for the program to be on my computer and past the 6 weeks now. But they are still claiming they have received nothing back. So basically I think they have pulled a scam on me and are basically trying to get out of paying. And yes this will be the last time I will download anything on my computer, I have learned my lesson! Link to comment Share on other sites More sharing options...
TSP1973 Posted June 2, 2010 Author Report Share Posted June 2, 2010 Well just got sent an email not to long ago from them, they finally put the 30 points in! Link to comment Share on other sites More sharing options...
SurveyBang Posted June 2, 2010 Report Share Posted June 2, 2010 congrats. dont dl stuff anymore. Link to comment Share on other sites More sharing options...
TSP1973 Posted June 2, 2010 Author Report Share Posted June 2, 2010 congrats. dont dl stuff anymore. Yep I learned my lesson on that one! Link to comment Share on other sites More sharing options...
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