Opinion Outpost Account Frozen
Posted 21 June 2012 - 02:47 PM
I have been taking surveys like I normall do for the past few years and have never been frozen out of my account. Also, I have noticed lately that alot of the surveys I take do not reward me for taking them even though I carefully take them and spend time answering the questions. At the end, they take my survey and don't reward me.
It is getting quite frustrating and since I don't live on the East Coast I cannot call them right away. There should be someone there 24/7 to answer questions.
This site is having alot of issues and I am not sure why. They didn't use to be this way.
Posted 21 June 2012 - 03:28 PM
Customer service sent me an email with a ticket # which is normal; however, the response was very rude saying that maybe I speeded through the survey too fast or did not answer the questions correctly or have more than one account.
Helloooo! That does not sound very nice to me. It sounds very accusatory and I dont' like it.
I'm going to report that person as soon as I can get someone on the phone.
Posted 21 June 2012 - 08:34 PM
We have verified that your account has been deactivated. This could have occurred for many different reasons including but not limited to, the quality of data returned on various surveys, having more than 1 account, speeding through surveys, etc. We will look into the reason why your account was deactivated and get back to you soon.
I don't feel that I fall in to any of those categories - I do answer some of the initial prequalification questions quickly, just because I am so used to them that I know what I'm doing, and have a fast connection, but have never "sped" through a survey, nor would I have more than one account. Funny that I'm not the only one this happened to today, and while cashing out (this sounds just like the OP's issue). Does this mean you never get your account back? OO was my top earner.
BTW - just as I suspected - my SurveySpot account, which I never use anymore, was frozen also.
Posted 21 June 2012 - 08:53 PM
Keep us updated.
Posted 21 June 2012 - 09:23 PM
Posted 21 June 2012 - 10:35 PM
Posted 22 June 2012 - 06:50 AM
Posted 22 June 2012 - 07:31 AM
Posted 22 June 2012 - 08:13 AM
We had some issues with accounts being deactivated yesterday. Please be patient while we reactivate accounts. Your points will still be there. Thank you.
Take it however you wish. I still can't log on, but am hoping they will fix it. There is so much frusturation, so many users have been affected, that I think they'll have to.
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