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This is shocking..they must've came into some cash because I redeemed for a $10 Amazon cert & a $10 Cineplex card yesterday & received the codes today...almost fell off my chair..it was like 3-4 weeks before for redeeming anything....if anyone is trying to redeem before Christmas I'd say do it now before they go back to 3-4 week before delivery... Two thumbs up for them for once

Pinecone is a Nielson company. I don't believe there really is/was a Karen Scott. Just a name so the support tickets went one place.

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That was the old Karen Scott. My experience with her was the same. Always helpful and the responses were not canned ones. Not so with the new "Karen Scott" , at least in my experience. The responses , if you got one , were either a canned response that often had nothing to do with the question or one in broken English.