After waiting the usual eons to get points approved, on May 11 they finally approved me for $75. You can't claim that exact amount so I put in for a $50 Tango Card and a $25 Tango Card. Boom, suddenly my pointblank "points approved" registered a negative number, minus 23,000+. When I asked about it, via Facebook messenger, I got a message saying they were aware of the issue and for the time being, please keep taking surveys as usual. They didn't fix it so I brought the matter up again. Then I received a long, convoluted message, the gist of which is they made a mistake (though they couched the fact in a flood of verbiage and offered no apology). Well, okay, but again we see that they are just not proactive with communications. It should not be possible for a member to log on and find their points are in the red. Eventually, they revoked the $25 Tango card and now I have a positive number.
It really is sad that they have reduced their survey payouts to a pittance. I swore to myself that I would never stay with a survey site that routinely paid less than 50 cents for a survey, but now 34 pennies is typical on Pointclub. They have so many surveys listed; is it really possible that they themselves are not being fairly remunerated? If so, I am sad for them, but I wish they'd be more forthcoming with us for the sake of keeping our loyalty. And I HAVE been loyal, I've praised Pointclub to the max here and elsewhere. I hope they can restore their old luster.