I just wanted to follow up on this post. I personally called this member last Saturday 45 minutes after receiving an email from her. I apologized for the negative experience she had on our site and offered to pay her for the “closed module” error messages she received. She was unwilling to resolve the issue or even explain the error so our Survey Team could troubleshoot what happened. Our company is committed to having the absolute best customer service and support for our panelists. This member has been paid $10 for her work with us, so she knows that we are running a legitimate business, but she refused to give us the opportunity to make things right. When she had an issue on a survey in March, I also personally called her to apologize and we credited her account accordingly. As I told her in a follow up email after our call on Saturday, the offer to compensate her for these surveys still stands whether or not she wants to continue with our site. This will be our only comment on this thread, but anyone who has any questions or concerns about Thrifty Pig is welcome to contact our Support Team. Thank you all for your time.