I'm done with them too. They can't even read the emails correctly and they just send out any old stock answer they have handy. It's a shame how many of these survey companies I've lost over the years.
Yeah, I’m still waiting for my $5 gift card from an earlier survey I took through them. I’m not holding my breath waiting. Once I have enough points to cash out, I’ll probably dump them.
I'm getting one or two surveys a week, but I cashed out a month ago for Amazon and still haven't received it. In the past it's taken about 2 weeks for me to get a GC after redeeming from them. (Their email says within 3 weeks) I sent an email and so far only received the automated response saying they'd get back to me.
I hope they don't start going downhill. I always find their surveys really easy to do.