Whenever I have contacted them , I have always gotten a reply and rarely a canned one. Had an issue not that long ago where points were deducted. Contacted them and they replied within 24 hours. Wonder if being polite helps?
I have also been paused and it's been over a week with not much of a response except they are looking into it so I don't have much hope and then I saw something on there Facebook page that they are closing so not sure if that is what is happening.
Has anyone else heard that?