"After reviewing your account history and performing an audit of your membership, we have found evidence that you have violated the LifePoints Reward Point Rules. Therefore, your account has been deactivated and all LifePoints (LPs) have been forfeited." WHAT VIOLATION?
I asked what happened to the "Purchase Diary", after meaningless dribble about clearing my cache they responded that : We have confirmed that we are not able to fix the issue and the system will not allow you to participate further in this survey.
Once the diary closes in our system a full audit will be done. At that time your account will be credited with the promised LifePoints (LPs) if you qualified for the diary.
Please allow 4 weeks for these LPs to post to your account. Since audits are a manual process it takes a bit longer for your LPs to be awarded.
I was in IT support for 25 years. This would have been considered laughable in our department.