My neighbor always wears New Balance shoes. While walking our dogs this AM I asked him about his choice of sneakers always being New Balance. He told me he has always preferred New Balance, belongs to a panel for testing their shoes and has been a member for 10 years. I asked about returning the shoes and he said that about half the time they want the shoes back but he gets to keep the other half. They want them back so they can see how they wear, according to his height, weight, age, etc.