Lurkergirl Posted September 10, 2015 Report Share Posted September 10, 2015 I usually have no problems with them ,usually I do a survey and like the next day I get the email about points in my account .So I set it up to go to paypal . I did a survey on Friday had a lot of problems with it ,but finally I finished it .I double checked again on Saturday and it said survey complete . So I know Monday was a holiday so I waited till Tuesday evening and sent a message asking about the incentive .Nothing Wednesday and so I went to the web site and tried to ask about it on their chat ,no they did not know anything .Since the web site had changed I could not find any thing other than the email so I sent again . Well now its Thursday and nothing so I sent a another one . I am very disappointed in this .They use to be so good at the correspondence . Link to comment Share on other sites More sharing options...
footfree Posted September 10, 2015 Report Share Posted September 10, 2015 I have had that problem before -more so I think I might be the only one here who has,since no one ever replied to my post about it.Anyway the way I resolved it was by going to a older invite they had given me and clicked on the link from the initial invite [email protected] I think I got that same invite. I just exited out ,I didn't have the patience for it -cant remember the specifics but it gave me all kinds of problems.Think that was the first time I have ever done that with Pinecone. Link to comment Share on other sites More sharing options...
episemion Posted September 11, 2015 Report Share Posted September 11, 2015 Having the same issue here as well. Got a study (survey) to do middle of last week and completed it that day. It was through some other company and took forever to do as the wait time between questions (mostly oversize grids) took forever - one time the wait was almost 10 minutes!! It was one of those where you do not need to log into the study , the link does it for you. Still have the email and trying the link shows that I completed it. That was last Thursday. No compensation by Friday , so an email was sent to Karen Scott. No reply. No compensation still as of Wednesday the following week , another message was sent. Haven't seen anything new on the site as well. Link to comment Share on other sites More sharing options...
BKTRIP Posted September 11, 2015 Report Share Posted September 11, 2015 Also had one last week which was so labor intense that it was no way worth the normal $3 and just stopped about 1/2 through. Link to comment Share on other sites More sharing options...
episemion Posted September 15, 2015 Report Share Posted September 15, 2015 Been almost 2 weeks since receiving the survey and still no compensation nor replies to emails. Also , have not seen anything new on the site - no Household Questions or surveys. Has anyone here received anything from them in the last 10-12 days? Link to comment Share on other sites More sharing options...
footfree Posted September 15, 2015 Report Share Posted September 15, 2015 I got a survey from them on Friday the 11th.Plus I got paid on Mon..Glad I didn't finish that one. Link to comment Share on other sites More sharing options...
episemion Posted September 15, 2015 Report Share Posted September 15, 2015 That is what I am starting to wonder about , if that particular survey is the cause of the problems. Link to comment Share on other sites More sharing options...
footfree Posted September 15, 2015 Report Share Posted September 15, 2015 That is what I am starting to wonder about , if that particular survey is the cause of the problems. Whenever I had a issue and tried to contact them they would never answer me through their web site.I had to reach them through a old invite.I would click on that link and lo and behold they answered the next day.Not sure why I could never get a answer with the web site ,seems strange.Or you could always threaten to go to the BBB and see if they answer quicker that way. Link to comment Share on other sites More sharing options...
episemion Posted September 16, 2015 Report Share Posted September 16, 2015 That was exactly how I tried contacting them - from the invite. Still no response to date. The site still shows my account as active and my cash out is still pending. NOTE: was just at their site and the survey number in question is now listed as completed , so things are looking up! Link to comment Share on other sites More sharing options...
footfree Posted September 16, 2015 Report Share Posted September 16, 2015 That was exactly how I tried contacting them - from the invite. Still no response to date. The site still shows my account as active and my cash out is still pending. NOTE: was just at their site and the survey number in question is now listed as completed , so things are looking up! I'm pulling for ya -dont give up !It may only be $3. bucks, but it's your $3 bucks and you deserve it. Link to comment Share on other sites More sharing options...
episemion Posted September 18, 2015 Report Share Posted September 18, 2015 Lo and behold , the payment came through today - 2 weeks after the completion. Link to comment Share on other sites More sharing options...
footfree Posted September 18, 2015 Report Share Posted September 18, 2015 Lo and behold , the payment came through today - 2 weeks after the completion. We need a "like " button! Link to comment Share on other sites More sharing options...
thayerbear0 Posted September 25, 2015 Report Share Posted September 25, 2015 I haven't heard from them in months, although I did check in periodically. So I sent them an email. They responded by telling I wasn't completing product surveys on time. I sent them a message back that I haven't received any products from them. It was a quick place to get $3 a survey, and I think they're doing like some other surveys are doing. Making it more difficult to qualify, or not sending you anything at all. Link to comment Share on other sites More sharing options...
episemion Posted September 26, 2015 Report Share Posted September 26, 2015 There is a difference between what they are referring to and product tests. The surveys they are referring to are ones that you should have received in emails , not actual products sent to you to try out. You only get the latter after completing the initial survey and being selected. Assuming your account is still active , go to their site and log in. Once logged in click on the "Surveys" link and it will take you to a page showing all of the surveys you have waiting as well as those completed and not completed. Link to comment Share on other sites More sharing options...
thayerbear0 Posted October 15, 2015 Report Share Posted October 15, 2015 There aren't any surveys for me. I may have an account, but they won't give me any more surveys. They insist they were sending me emails. I was completing them every time I actually received it. Nothing in spam either. Link to comment Share on other sites More sharing options...
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