TomServo Posted July 30, 2017 Report Share Posted July 30, 2017 The Pinecone Router is now literally scraping the bottom of the barrel. They just threw a dumb video game survey at me that the other sites were spewing out 3 years ago or more. And I wasn't enough of a gamer junkie to "qualify" for it then either. What's next, the @#$%% "movie" survey?? (yeah, you all know the one I mean) 1 Link to comment Share on other sites More sharing options...
marie08 Posted August 24, 2017 Report Share Posted August 24, 2017 No, I am getting the same message,you don't qualify . I don't like the new format. The old one was way better. I used to qualify for a lot of surveys,now with this new format,I have not qualify for any of the surveys except one. 1 Link to comment Share on other sites More sharing options...
peach6 Posted August 24, 2017 Author Report Share Posted August 24, 2017 I started out doing really bad but lately I have qualified for some Link to comment Share on other sites More sharing options...
Lurkergirl Posted August 24, 2017 Report Share Posted August 24, 2017 Well I was on a roll qualifying and getting the incentive and then cashing out ,and then boom I am back to do the surveys and not getting the incentive and sending emails and no reply .Its so frustrating 2 Link to comment Share on other sites More sharing options...
peach6 Posted August 24, 2017 Author Report Share Posted August 24, 2017 I think there customer service stinks now 1 Link to comment Share on other sites More sharing options...
footfree Posted August 24, 2017 Report Share Posted August 24, 2017 3 hours ago, peach6 said: I think there customer service stinks now I don't blame them for not answering there's only so many complaints one person can take listening to. However with that being said they should listen to the complaints and fix the problems .I mean don't you think they have had enough time to get some of these kinks out? I don't understand why they just don't fix them ,makes no sense at all. 2 Link to comment Share on other sites More sharing options...
peach6 Posted August 24, 2017 Author Report Share Posted August 24, 2017 2 minutes ago, footfree said: I don't blame them for not answering there's only so many complaints one person can take listening to. However with that being said they should listen to the complaints and fix the problems .I mean don't you think they have had enough time to get some of these kinks out? I don't understand why they just don't fix them ,makes no sense at all. They used to answer before in a timely manner. Like you said they should have the links out by now 1 Link to comment Share on other sites More sharing options...
Lurkergirl Posted August 25, 2017 Report Share Posted August 25, 2017 Oh get this I did the save the survey thing and so I did a second one through that route well that one they paid me for but the first one I did finish they have yet to pay .So get this they come back and say what was the survey about .I have no idea really they are not the only survey company I do surveys for and it was over 7 days ago .Plus I do not write down every survey I do and what its for ,I mean who does that ? 2 Link to comment Share on other sites More sharing options...
peach6 Posted August 25, 2017 Author Report Share Posted August 25, 2017 I am sure there are some people that do that but I'm not one of them 1 Link to comment Share on other sites More sharing options...
episemion Posted August 26, 2017 Report Share Posted August 26, 2017 Since the advent of the router system , I have qualified for all of 2 surveys - one of which indicated I would be paid in Harris Interactive points (never got them) even though it said Pinecone all over it. The last 10 or so invites have all sent me to a different survey each time and all of them came back with "not available in your area". Odd , since they are a US site and I live in the US! Checked my account and all info is correct. I have tried reusing the link a few times , but was sent to exactly the same survey again. Their CS used to be superb and you would get a personal reply within 2 days at most. No more. Now you are lucky to even get a canned response! 1 Link to comment Share on other sites More sharing options...
GammiWoo Posted August 26, 2017 Report Share Posted August 26, 2017 Neither do I!! Ipsos made me so mad. I gave them every detail about the survey BUT the survey number for one that I spent 45 f#$%9)*^ minutes doing only to just crash. Just hung and didn't go anywhere. I emailed them and all they ever said was give me the survey number or we can't help you. Well, if THEY aren't keeping up with the numbers, I'm sure I don't know who is, lol. That one made me really mad. 3 emails and no resolution. Customer service is a thing of the past in so many fields, I feel. 1 Link to comment Share on other sites More sharing options...
peach6 Posted August 26, 2017 Author Report Share Posted August 26, 2017 2 hours ago, GammiWoo said: Neither do I!! Ipsos made me so mad. I gave them every detail about the survey BUT the survey number for one that I spent 45 f#$%9)*^ minutes doing only to just crash. Just hung and didn't go anywhere. I emailed them and all they ever said was give me the survey number or we can't help you. Well, if THEY aren't keeping up with the numbers, I'm sure I don't know who is, lol. That one made me really mad. 3 emails and no resolution. Customer service is a thing of the past in so many fields, I feel. The only 2 I can think of that still has good customer service is One Opinion and Tellwut 2 Link to comment Share on other sites More sharing options...
schludermann Posted August 26, 2017 Report Share Posted August 26, 2017 I use to enjoy Pinecone but starting in the spring, they stopped having surveys and their moderator seems absent. Is there another contact to send feedback about this decline? 1 Link to comment Share on other sites More sharing options...
peach6 Posted August 26, 2017 Author Report Share Posted August 26, 2017 19 minutes ago, schludermann said: I use to enjoy Pinecone but starting in the spring, they stopped having surveys and their moderator seems absent. Is there another contact to send feedback about this decline? Not that I am aware of Link to comment Share on other sites More sharing options...
footfree Posted August 26, 2017 Report Share Posted August 26, 2017 9 hours ago, GammiWoo said: Neither do I!! Ipsos made me so mad. I gave them every detail about the survey BUT the survey number for one that I spent 45 f#$%9)*^ minutes doing only to just crash. Just hung and didn't go anywhere. I emailed them and all they ever said was give me the survey number or we can't help you. Well, if THEY aren't keeping up with the numbers, I'm sure I don't know who is, lol. That one made me really mad. 3 emails and no resolution. Customer service is a thing of the past in so many fields, I feel. I wrote to them not long ago about not giving me my points and got a response that they were looking into it.Next day got a email saying that they were going to escalate it to the right person.Then a few days later they wrote back to me and gave me my points ,they said it would be there in the next day or 2 and they were.Only reason I think they could do this was I copied and pasted the invite they had sent me and emailed it to them with a description of the survey.I do write things down like that when I see I haven't been paid.l will also keep the invite until I get my points.And in my book I will write something like "Tyson survey " so hopefully it'll jog my memory.I do have to say that I don't get that kind of response from them all the time.In fact it kind of floored me when I did .I guess it depends who is answering the emails at the time and how much they are into doing their jobs properly. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now