episemion Posted August 28, 2023 Report Share Posted August 28, 2023 For those that have had their accounts closed , what message did you receive? Logged in just fine Sunday morning , but when I tried Sunday night , my email and PW were rejected. When a reset was tried , it came back with a message stating "blocked for security reasons - try again in 72 hours". Left a message to support. 1 Link to comment Share on other sites More sharing options...
Oshawott Posted August 28, 2023 Report Share Posted August 28, 2023 55 minutes ago, episemion said: For those that have had their accounts closed , what message did you receive? Logged in just fine Sunday morning , but when I tried Sunday night , my email and PW were rejected. When a reset was tried , it came back with a message stating "blocked for security reasons - try again in 72 hours". Left a message to support. The exact same thing happened to me a few moments ago. I got the exact same "temporarily blocked for 72 hours" message when I tried to reset my password after trying and failing to login 3 times. Maybe they got hacked and everyone's login credentials were changed, or this is another attempt by them to ban members without having to give a proper justification. I sent them a support ticket, then got an email saying that they had a large amount of support requests and that it would take a while before they could contact me again... Link to comment Share on other sites More sharing options...
episemion Posted August 28, 2023 Report Share Posted August 28, 2023 58 minutes ago, Oshawott said: The exact same thing happened to me a few moments ago. I got the exact same "temporarily blocked for 72 hours" message when I tried to reset my password after trying and failing to login 3 times. Maybe they got hacked and everyone's login credentials were changed, or this is another attempt by them to ban members without having to give a proper justification. I sent them a support ticket, then got an email saying that they had a large amount of support requests and that it would take a while before they could contact me again... I also got the same email when I filed the ticket. Seems odd that both of us got the same login issue at essentially the same time. makes me suspect that something happened at the site. Link to comment Share on other sites More sharing options...
episemion Posted August 28, 2023 Report Share Posted August 28, 2023 Received an email response this morning. They are working on the issue and have not found out what happened. Based on the most recent post on their Facebook page , it looks like many were affected all at the same time. Link to comment Share on other sites More sharing options...
peach6 Posted August 28, 2023 Report Share Posted August 28, 2023 Can't log in either not sure what to do I was hoping it would be fixed today by still not able to log n 1 Link to comment Share on other sites More sharing options...
NevadaJones Posted August 28, 2023 Report Share Posted August 28, 2023 Also can't log in. Get the invalid email/password message. Luckily I just cashed out and received payment a few days ago. 1 Link to comment Share on other sites More sharing options...
episemion Posted August 28, 2023 Report Share Posted August 28, 2023 1 minute ago, NevadaJones said: Also can't log in. Get the invalid email/password message. Luckily I just cashed out and received payment a few days ago. Same here - still cannot log in. Appears to be across the board. Was just shy of cashing out for $25 Amazon. Hoping they locate the issue and get it fixed soon. 1 1 Link to comment Share on other sites More sharing options...
episemion Posted August 28, 2023 Report Share Posted August 28, 2023 Just checked my email and there was an email from there with a link to the site , so the account is still there. Link to comment Share on other sites More sharing options...
Lab6689 Posted August 28, 2023 Report Share Posted August 28, 2023 Ditto 602pm eastern received emails but cannot log in get the same email/password error 1 Link to comment Share on other sites More sharing options...
peach6 Posted August 28, 2023 Report Share Posted August 28, 2023 I anybody able to log in and do surveys Link to comment Share on other sites More sharing options...
elsielc Posted August 29, 2023 Report Share Posted August 29, 2023 i just got the same message, due to security reasons you can't log in for 72 hours. keep getting password errors. i was just about to cash out too. hope this is just a system problem. Link to comment Share on other sites More sharing options...
Oshawott Posted August 29, 2023 Report Share Posted August 29, 2023 This was the response that I got from them this morning: Quote As much as we'd like to help, our team is still troubleshooting the situation that's causing you to be unable to access LifePoints. We are working hard to resolve the glitches quickly. Please accept our apologies for the inconvenience this has caused you. I haven't tried logging in since getting that message because from the look of things the problem hasn't been resolved yet. I hope it's just an issue with their login system and that all the accounts are still intact including all our points, because I had like $40 in points saved up and I'll be super ticked off if they disappear. Link to comment Share on other sites More sharing options...
episemion Posted August 29, 2023 Report Share Posted August 29, 2023 Was just there and logged in OK. Points were intact. 1 Link to comment Share on other sites More sharing options...
Lab6689 Posted August 29, 2023 Report Share Posted August 29, 2023 Just logged in now 415am eastern points are there and 10 surveys await 2 Link to comment Share on other sites More sharing options...
troncey Posted October 27, 2023 Report Share Posted October 27, 2023 I too have had my account cancelled. This is the second time. I had been a regular LifePoints member before they changed their name to LifePoints for about 18 years and regularly redeemed points. The first time they cancelled my account it took me over a year and continually chasing them to reactivate my account and re-credit my points. Close to $100 worth. A couple of months ago they have again cancelled my account and owe me around $80. I have contacted them continuously. First I was told to make a new account and they would transfer the points however, they have done something to my account because when I try to register again I get a message saying I don't meet their criteria. Every other email I get just pumps out the same message saying that I don't meet their criteria and they do not address the issue of paying out my points. Once upon a time I would have recommended this site to other people but now I am extremely disappointed. They do not value long time committed members and spend your points on themselves. Be very wary of signing up if you are wondering whether to go ahead and register. You do not receive any warning or payout at all. 1 Link to comment Share on other sites More sharing options...
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